Checked in late afternoon and went to room. Found out there was no water and they knew this early in the afternoon. Water finally came on around 9pm but no hot water until much later. I had to get up extra early the next morning to take my shower and wash my hair so I could catch my flight. I...
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Thank you for making us aware of the problems you had while staying with us. I know that a while back we had a water main break out front and we were at the counties mercy to get everything repaired and up and running. I did attempt to contact you but was unable to find any comments on the Holiday...
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Stayed overnight for one night 12/17/2011. Very good service. Room clean as a whistle. Hotel had everything I needed and a Denny's restaurant was attached to the building for anyone needing a meal other than breakfast. (I personally did not but it is nice to know it is there.) The morning of Sunday, 12/18/2011 I had breakfast at the ground...
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We are so thrilled to hear your wonderful comments about our breakfast attendant. We too think she is wonderful. We have gotten many compliments about her and are trying very hard to clone her! (just kidding) We have given her a copy of your great response and it brought a tear to her eye as she read it. We love...
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Stayed here for business access from highway. The hotel had everything we needed. The linens are upgraded and I love having the firm and soft pillows. Having four pillows is soo much better than the standard two.
The bathroom was spacious and clean.
Check in folks were super nice. One gentlemen who I ran into in the elevator confirmed that...
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Thank you so much for your response. We are glad you have found us convenient and a nice place to stay. By the time you visit us again it is very likely that you will be staying in a totally renovated hotel. So if you thought every thing was great before you will be in for a even bigger treat...
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Nothing special. Close to the airport. Easy to get around. Typical set up and amenities of an HI Express.
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Thank you for taking time to write a review for us. Although there was nothing that stood out for you I am happy to hear there were no surprises and that the standards you have come to rely on for Holiday Inn Express are exactly what we delievered. There is some comfort in knowing what to expect and getting just...
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I've been traveling to this area for monthly on business for over a year now, and I always return to Holiday Inn Express BWI. I've actually tried other hotels closer to my work destinations in Baltimore and Virginia, but not all have the simple amenities that I enjoy at BWI. Because I stay for several days at a time, I...
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Thank you very much for taking the time to write about your experience at our hotel. I will share your response with the Holiday Inn Express Team. I personally was so grateful for your comments. I have to say that our Team really enjoys working together and realize that each and everyone of us are important to making your experience...
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This is a perfect hotel if yu land in BWI and you need to spend one night somewhere. One wouldn't stay there longer,a s tehre is nothing really around and you migth as well go to Baltimore. I was coming on a business trip from Europe and arrived very late so it worked well for me. Rooms are nice and...
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Thanks so much for your comments. We appreciate the fact that you chose our hotel for your one night stay. If you ever come through this area again I do want you to know that there are actually many things to do very close by. Perhaps your short stay did not allow you to explore the area. Within one mile...
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I stayed here for over two weeks and the customer service, staff and hotel grounds are very clean. We also had a mini fridge, microwave, flat screen TV and free wireless internet. I highly recommend this hotel.
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Thanks for taking the time to write about your experience here. We value your business and will look forward to seeing you again in the future.
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Pros: convenient location very near BWI rental car facility (and opposite direction of most traffic!), clean, comfortable bed, good shower, fast/easy connect internet, friendly front desk staff, and restaurants in walking distance.
Cons: about the only thing I can think of is my common pet peeve – no available electric plugs near the bed/night stand. I had to move the...
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Thank you so much for staying with us and for taking time out of your day to tell others about your experience. I also want to thank you for telling us about your pet peeve. I too have had similar experiences when I travel. We are actually getting ready to start a complete renovation project here at the hotel so...
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I stayed one night at the HI Express BWI and found none of the horrors I had seen from previous reviews. The van driver took me to a sports bar as I arrived rather late and had not eaten. Front desk staff was helpful and friendly.
My only complaints would be the loud A/C ptac unit and dated case goods...
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Thank You so much for your trip advisor review. I am pleased to hear about the great customer
service that our staff provided. Thank you for bringing the A/C unit problem to our attention so
we can take the necessary steps to correct this problem. The Holiday Inn Express BWI
goal is to make sure our guest recieve the best...
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We stayed here for as vendors for the 2011 Fells Point Festival. The front desk ladies were very nice, helpful and professional. The room was a room. Clean, with a fantastic bed. (We were very tired) The price was right too, as the Ravens were playing at home, and the hotels in town seemed to have jacked up their rates....
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Thank You for your review on trip advisor . I am pleased to hear about your great stay at the
Holiday Inn Express BWI. Great customer service and clean, comfortable rooms for our
guest is our number 1 goal. The hotel is located just 15 minutes from Downtown Baltimore
and 1mile from Arundel Mills Mall which offers several restaurants and...
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