The hotel itself (location, rooms...) is nice, however the staff leaves something to be desired. I spoke to four different employees before and during my stay and only ONE was friendly and helpful. The lack of customer service all started when I called to make a reservation--the reservation agent was rude and did not have an answer to any of... more

A pretty easy, comfortable stay overall. Check-in was great with Brooke at the desk. She is incredibly professional and on top of things. We were going into town for a concert and because there was an Orioles game that night, Brooke found us alternate routes to the theatre where we were headed to save us traffic headaches. She gave me... more

I usually stay closer to BWI but this was a nice place, HUGE rooms, super staff (got me a soda from the back even when none was offered at the managers reception, though they did have punch, FREE beer, and a huge spread of lasagne and salad the night I was there). Rooms can be a bit noisy based on... more

We were able to get a good AAA rate for our stay. The suite was nice and clean. There is free wi-fi and breakfast. The only negative thing I can say about the hotel is that the walls seemed a little thin, so if there are noisy guests, your stay might not be as pleasant. more

We stayed at this hotel during a recent visit to Hanover, MD for our childrens' birthdays and had a very pleasant stay! The common areas and rooms were VERY clean and well-appointed. Each room has a kitchenette with micro, fridge, sink and cabinet. The bathroom was spotless and huge (for a hotel bath) and the bedding was comfortable and plush.... more

We booked 50 rooms with this hotel through there group rates department. I had booked them well in advance of the 2009 Inauguration. We had over 180 people in this hotel along with other groups that were not affiliated with us. The hotel staff was very accomadating to our needs. They even made us bagged breakfasts when we needed to... more

The Good: Easy check-in, desk/reception staff was not overtly friendly, but not rude either. We stayed in a room with king-sized bed. Room was spacious, comfy, and clean. Quiet, but it helps that the fan from the a/c, heating unit has the option to remain “on.” Large, flat screen tv. The Average: soaps and shampoos were nothing special, breakfast bar... more

I'm not a lawyer. I don't pretend to play one on TV. My lawyer advises me that the review title should not be construed as legal advice. The pool at the SpringHill Suites Marriott make it the safest hotel pool ever. Perhaps I should start by saying the SpringHill suites was quite adequate for our little staycation from DC and... more

This hotel is easy to access being just off Hwy 100 and Arundel Mills Blvd. This was a fairly new property and was very nice and well maintained. The breakfast was typical of the chain and well stocked and clean. Our room was spacious, well maintained and very clean. Everything we expect from Springhill Suites. We would definately stay here... more