I stay at the Gaithersburg Holiday Inn a few times a year for craft weekends with girlfriends and since the hotel renovation a couple years ago, I’ve generally been pleased. I’ve had run-ins with one particular front desk staffer a few times (most unpleasant person and I often wonder why he still works there), but for the most part staff...
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Reviewed 1 February 2007
Hello trinigirlmd,
Thanks for taking the time to review our hotel, Holiday Inn Gaithersburg! That’s great that you see the benefits of being a Priority Club Member as we encourage all our guests to be one. We are pleased to hear that you are one of our loyal, returning guests at the Holiday Inn Gaithersburg because our staff works very...
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During my search for a hotel in the area, and one that is affordable and has a restaurant on property, I found the Holiday Inn. Upon arrival I was met by Isidro Alberto at the front desk who is a professional person in all manners. He will go above and beyond to answer questions, help you locate near by establishments...
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Hello austinaddison,
We are pleased to hear that your stay with us, Holiday Inn Gaithersburg, is comfortable and fits your needs! We are happy to have you as a loyal customer to the Holiday Inn Gaithersburg brand!
Looking forward to serving you again,
Holiday Inn Gaithersburg team!
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i have been staying @ this hotel for many of years now ... and it only gets better each time . the staff is like family to me and they always treat me excellent .
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Hello Greg S!
We are pleased to hear that you feel a part of the Holiday Inn Gaithersburg family! Our team works very hard on making each guest feel at home. We look forward to seeing you soon!
Regards,
Holiday Inn Gaithersburg team!
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I have been a weekly guest at this hotel for the last seven years and a Platinum Club member with the chain and their associated hotel group.
The management and employees at this location have been as close as"family" to me for this period of time. I would not think of going anywhere else.
John Campolettano
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Hello John C,
We are happy to hear that we have become as “family” to you, as you have become a part of the Holiday Inn Gaithersburg family as well! Our teams work very hard on making each guest feel at home, while away from home. We hope that you take advantage of you Platinum Club status at our hotel,...
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This was our second stay at the Gaithersburg Holiday Inn and we will NOT return.
Our room was not properly inspected when we checked in. The was no hot water and the room was not set up. We asked for a room with working hot water. They moved us from a large 2 Queen bed room to a small 2...
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Dear Andrew M,
We know your time is valuable so, thank you for taking the time to review Holiday Inn Gaithersburg on Tripadvisor.
First and foremost, we apologize for the inconvenience during your stay. This has been brought to the attention of the property’s General Manager and Guest Service Manager who are looking into this action. Please note that this...
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Stayed here for a 2 week business trip. The management was very helpful. He recommended several restaurants. He took us to a Jamaican grocery store which had homemade food at the back of the store. The Indian restaurant was great also. Easy access to the beltway. The bar has happy hour with different finger foods everyday. The room itself was...
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Hello tattskin,
Thank you for taking the time to review Holiday Inn Gaithersburg on TripAdvisor! Our team works very hard on accommodating each guest. We are very pleased to hear that our staff was able to make your stay enjoyable and familiarize you with the Gaithersburg area as well as take advantage of our amenities; shuttle and on-site restaurant.
We...
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Nothing special... but everything is clean and the service is very good. Rooms were renovated, but they didn't seem to go very far (add the flat screen but leave old style furniture). Worth staying at if you are going through the area or are here for business (close to many companies). Don't waste your time eating here. There are lots...
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Hello ChadM2:
Thanks for taking the time to post a review on TripAdvisor about Holiday Inn Gaithersburg! We are pleased to hear that you enjoyed your stay with us and found our location convenient to your needs. We hope that next time you’re traveling through Gaithersburg, Maryland you choose to stay with us!
Hope to see you soon!
Holiday Inn...
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we stayed there this weekend. the place is old, no hot water. the pillows smells and the beds were smaller in size compared to standard beds used by other hotels. the appliance were not plugged in. they have a extension outlet laying on the floor and we have to wrestle a cabinet to get it in.
staff was a little...
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Dear Gary D,
As a newly renovated hotel, with 9 million dollars in upgrades, we sincerely apologize for your unfortunate experience at our property, Holiday Inn Gaithersburg. Our goal is for each guest to feel at home while away from home and each team member to be attentive to guests needs, regretfully we did not fulfill that goal during your...
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My family stayed here one Saturday night in order to attend a wedding nearby. The check-in was great--welcoming, quick, and they gave us a "welcome bag" with an apple, pretzels, and water--a nice touch. My husband is a priority club member, so they offered a coupon for free drinks which, seeing we had small children along, the check-in person kindly...
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Hello Harriet M:
Thanks for staying at the Holiday Inn Gaithersburg and taking the time to write a review on TripAdvisor about our hotel! We take this feedback very seriously as it is a valuable tool in improving our services.
We are pleased to hear that our team was attentive to your needs during your stay; from the guest services...
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First appearances are pleasant, however late that night the AC went out. After about a 45 minute wait they assigned us another room. That room was already occupied. Fortunately it was locked from the inside.
We eventually got into another room with not so much as an appology or even any consideration for the trouble. The electrical sockets were also...
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Hello John M.,
First and foremost, we apologize for the quality of your stay. Please know that this is an isolated incident and has been brought to the attention of the General Manager and Guest Services Manager for further investigation. We, Holiday Inn Gaithersburg, pride ourselves on customer service and making our guest feel at home while away from home...
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