had a nightmare of a time at the airport, and what I got at the Hyatt House was more than expected given the fair price. They had the things you expect down pat (clean room, pleasant service, etc.), but the unexpected extras were what sold me. Breakfast was better than expected; flat screens in every room (and not the 21...
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DTynes,
Thank you for your review, as I am also a traveler I know how things can go wrong at the airport. I am glad my staff met and exceeded your expectations upon arrival. Since you last stayed in November the hotel has undergone a complete room renovation. In the summer months we do a grill night every 2 weeks...
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I have been staying here for many months now and have gotten to know the management & the other employees quite well. While there have been some service hiccups, I have always been impressed with the extent the management is willing to go to in order that they provide a great experience for their guests. The hotel is under going...
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Mr. Zahran,
As one of our top guests I sincerely appreciate you taking time out of your busy schedule to fill out a review of the hotel. The Hyatt house is truly a home away from home for yourself and many guests like you. It is always my pleasure to see you walking around the property and I will continue...
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My wife and I discovered this oasis during a time when Hurricane Irene was attemtping her desire to create distruction in the Washington DC area. I never expected to enjoy the pleasure of such a wonderful staff that took care of our every needs for the month we stayed. Phil and Anthony always made us feel like a very welcomed...
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Dear Shadow14,
We at the Hyatt house certainly time pride in making sure we are your home away from home. Phil is our resident concierge also know as Mr. DC, he knows the area extremely well and guests such as yourself love him. I also can't say enough positive things about Anthony as he is a dream to have as...
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This place offers free breakfast daily with changing menus. The evening manager's reception (Mon - Thur) also have changing menus with various appetizers from pizza to chicken wings. Oh, beer and wine are also free at the manager's recepition. The only down side of this 3-store building is that there is no elevator. But it is manageable. You can always...
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Bwang20874,
I am glad you enjoyed your recent stay at the Hyatt house. Managers reception seems to be a favorite amongst travelers such as yourself and I can understand why. Complimentary beer and wine after a long day at work and appetizers that you can also enjoy before dinner. We have gone through a complete room renovation to enhance the...
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The location was within easy drive to the main highways I needed to commute on, to get to & from Bethesda each day. My room was very spacious, clean, newer and comfortable in every way. It was located on the third floor in this 3 story hotel. I enjoyed the fact that I could prepare my own food choices in...
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Anandazone,
I am glad you enjoyed your recent stay at the hotel. We are certainly at a great location with proximity to major roadways but also in a great spot so you don't hear noise from the street. We have undergone a total room renovation upgrading the kitchen appliances to stainless steel in all of our guest rooms giving your...
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large rooms, calm, nothing fancy but the worse was the bad smell in the first room I was given, I left my luggage out and asked for a change. The new one was better in terms of smell but I needed to leave the window open all day anyway not to smell it. The staff was friendly enough to actually...
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Chemdesables,
I am terribly sorry that first room you were given had a smell to it upon arriving at the hotel. I am glad that the hotel staff walked you to a new room to make sure that it was to your satisfaction. Our goal here at the hotel is not to be "average" as we thrive to not only...
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We were guests there for a week so we are certain that the accommodations and service were not just our good luck. Reading these other reviews confirm our impressions.
The minute we entered the lobby we were greeted by Anthony and made to feel not just as guests but friends too. The welcome was sustained throughout the week by Phillip...
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Hi Paull298,
It was certainly a pleasure having you and your wife here at the hotel during your stay, as we ALL enjoyed hearing about your cross country trip. After each of us would talk to you we would run to another associate and almost live through your trip. Anthony and I were actually just talking about you and wondering...
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The staff at the HYATT SUMMERFIELD GAITHERSBURG were possibly the friendliest I have encountered in all of my travels. Unfortunately, I did not take names, but they made my short stay extremely pleasant. My room (especially for the price of $134) was immense with a nice size living room and a full kitchen. The workout room was better than most...
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Hi Silvifd,
I am glad you enjoyed your recent stay here at the hotel! I have shared your comments with the Team here and I am certainly glad that you felt that our staff service was the best you have experienced in your travels. The "Social Hour" is also a favorite time of mine as I typically am able to...
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I enjoyed my stay at the Summerfield Suites, they were clean, friendly staff and great rooms!
Would definitely stay again and recommend!
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PPotter3,
Thank you for your response! I am glad that you enjoyed your stay here at the hotel with us and we look forward to weloming you to our hotel again for another GREAT stay.
Many thanks,
Shaune Johnson
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Our soccer travel team stayed this past weekend at this Hyatt and it was FANTASTIC!! The room was very nice and super clean. The bedding smelled like I had washed it myself at home :) The staff was really nice and the girls had a great time out in the basketball court Saturday evening. I hope we can stay here...
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Tami216,
That's equally "Awesome" that your travel team had a FANTASTIC stay while here at the hotel. This years soccer tournement was an overall success for everyone involved and we would certainly welcome you back next year. Please do not hesitate to contact me at the hotel is there is every anything else that we can assist you with.
Many...
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