Just returned from a week there. The hotel is in the process of some, in my opinion, much needed updates, but nothing hindered our stay. The front desk staff and the general manager were all fantastic. The dinner we had for my dad's 70th birthday was second to none. Fabulous meal, wonderful crew and just an all around great time....
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Thank you for your kind comments. I will post for our staff especially our food and beverage crew. They are good and they will appreciate your feed back. Tom Palmer/GM
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My wife and I spent 10 days at the Black Bear in June 2010, part of the tima as delegates to the annual meeting of the Dragonfly Society of the Americas. As "foreigners" we were made especially welcome and the front of house staff did everything they could to make us feel at home. Our room on the second floor...
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Thank you and all the members of the Dragonfly Society. It was a pleasure working with your group. I will communicate your comments with our hotel staff and speak with the chef about the steak. I apologize for that poor meal and we will work to ensure that doesn't happen in the future. Hope to see again in the near...
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The staff was super friendly and we were able to quickly get into our room even though we did not have a reservation. The bear theme was cute and not over done and our room got really nice sunlight. Hot showers are very important to me, so I was very pleased to find the water had great pressure and stayed...
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Thank you for your kind comments. I will review and post your comments for our staff. They are the ones who do all the work. I hope next time you visit you will be early enough for our complimentary wine and cheese reception. Thanks again. Tom Palmer/GM
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I stayed here for work last September and wasn't impressed. When I needed to come up to Orono again this September I decided to give the Black Bear Inn another chance as it does have potential- the staff are very nice.
My room was on the second floor and I decided to take the stairs. They were old and flimsy...
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Thank you for your comments. They are very helpful. We did not live up to our usual high standards and I apolgize. Our staff will review your comments and I guarantee your next visit will be a positive one. Thanks again, Tom Palmer/GM
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I had to stay at the Black Bear Inn recently in order to attend a funeral of a lifelong friend. I was very happy to have such an easy check in process and such a friendly and welcoming staff. I got checked in in minutes, had a delicious cookie, and then headed to my room.
My room was clean, bright,...
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We definately appreciate your kind words. We have upgraded in many areas. Everyone seems to like the complimentary wine and cheese reception. It has been a big hit. Thank you and we hope to see you again in the near future.
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We stayed in 7 different hotels throughout our Main trip and the Black Bear was the most pleasing. The rooms were roomy, clean and beautifully decorated with a rustic lodge theme that was cozy and pleasing to the eye. (I thought it might me "hokey", but no!) With all that expected comfort, we were also pleased to be invited to...
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Thanks for your kind words. We are glad you enjoyed hotel and the complimentary wine and cheese reception. We just just started the 'reception' and it has gone very well. I will pass your comments on to our staff. Thanks again Tom Palmer/GM
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I stayed here in May for two nights and was so disappointed on cleanliness. It's an older hotel; however, the age of hotel should not be an excuse for being dirty. The floor was not vacuumed; there was brown and red splatter marks on the wall and door; the sheets did not fit and there were stains on the bedspread;...
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Sorry you had a bad experience someplace but it wasn't here. We don't have any men working the desk and we have no record of an incident like this in our log. Our staff is here to take care of any problems that may arise. Waiting 3+ months to post a responsee is not helpful wherever you stayed. Try us...
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This is our second stay at the Black Bear Inn and we loved it as much as the first. They happily took our little Scottie as a guest and we appreciate that very much. We wanted a room with a fridge and the room they had for us did not have one. Guess what! They brought us one. The staff...
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Reviewed 15 November 2005
Thanks for your comments! We watch Tripadvisor for comments and we appreciate your kind words. See you soon! Tom Palmer/GM
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My room was clean and comfortable and the staff was warm and friendly! Great Job!
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Thanks for the compliment. I will pass your comments on to our staff. They are a friendly hard working crew. We are lucky to have them working for us! Tom Palmer/GM
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I have stayed at the Black Bear Inn several times over the past few years. It used to be a Best Western. The staff is very attentive and helpful. Fresh cookies at check in. Motorcycle friendly. The location is excellent, easy on/off highway. Walking distance to fast food, take out Chinese. Rooms are clean and comfortable, right down to the...
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Thank you for your kind words!!! We hear so many positive comments but to see it in writing makes all the difference in the world. I will share your comments with our staff. Thanks again!!
Tom
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