This is an older property, but very well maintained. The indoor pool and jacuzzi were excellent after a long day. Dining room is open for breakfast and dinner, all amenities can be roomcharged if you reserve your room with a credit (not debit) card. Very convenient if your work day is full. Three adults poolside was less than $100. A... more

Staff was very friendly, comfortable beds and four pillows per bed. (two soft & two firm) Room was very clean and bathroom had extra towels. Breakfast the next morning was great. I will stay at this Holiday Inn next time I am in Monroe. more

We checked in our room and and immediately knew we made a terrible choice. Ther were people in and out of there rooms, they were drinking at the outdoor pool, I believe they were living there. There were little bugs all over the bathroom. Carpet was stained. We were told by reservations this was one of there best rated hotels.... more

Clean room. Courteous staff. Decent breakfast (get there early if you want cinnamon rolls). We paid only 80 for a nice room in a hotel that is conveniently located off the freeway and next to several restaurants. Last night we went to a local favorite to eat and this morning we went to use the small exercise room before jumping... more

The elevator was out of order and we were given a room on the 3rd floor. The milk tasted sour both mornings when we ate breakfast...one day our room was never cleaned. we were charged $75 to clean 3 work coveralls...we felt that this holiday inn express was not like the ones I usually stay at...they even used duct tape... more

I have stayed at this property many times and had nothing but good experiences. The last time was Dec 2007. The staff is very friendly, the breakfast is nice with a good variety, it has a business center. My only complaint may be that they need to upgrade their mattresses, they are hard to me. I have noticed a funky... more

I received terrible sevices at the Holiday Inn Express in West Monroe La. I book a suite room reservation one days before the day of check in date Aug 2 2008. I secured my reservation with a credit card I arrive at the hotel on Aug 2 2008 at 1:00 PM. I was told that two suite room in the... more

A large group of family reunion travelers (at least 30) checked in two days before I left. They were seemingly permitted to take over the hotel with no regard for other guests or intervention by hotel staff. They crowded the lobby area until late at night and were loud, slammed the pool gate and were verbally loud until the early... more

I stay at Holiday Inn Express almost exclusively while travelling for work and have always had nothing but positive things to say about the chain,,,,,, "Except West Monroe"! The first room that they put us in was on the first floor (#127). When entering the room there was a rush of a horrible mildew odor and everything felt damp. I... more