Customer service was awesome. All the front desk girls were very nice. Best thing about this hotel is Mon - Thurs complimentary DRAFT BEER with NACHO AND CHECK MIX from 5pm to 7pm. Free breakfast from 6am to 930am, breakfast wasn't so bad. But in general all the girls in the front desk were awesome. Treat you great always asking...
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My stay at the Holiday Inn Express in Leesville was a great one overall. I had a couple of hiccups early, but everything turned out nice. The staff A+ my favorites were Harmony best smile in the world and the most helpful, Brittany awesome personality and demeanor, and finally Kristie Mrs. Observation. I also enjoyed the evening happy hour along...
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Thank you Bobby! At Holiday Inn Express, we strive to make each of our guests feel comfortable. I'm glad your stay was a memorable one and I hope to see you again soon. It is guests like you that bring so much joy to our hotel. I will certainly convey the message to our Guest Service Agents. We are very...
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Horrible, horrible place. Manager, Patel, is beyond incompetent. Never again.
AVOID! Comfort Suites and Hampton are the best hotels intown.
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True, I only spent 1 night at this hotel. However, for that one night, things were great. My room was extremely clean (and I am a total neat-nik). They thought of everything down to the smallest details and the evening/night front desk staff called me about 7 p.m. to ask specifically if I had any problems with my room or...
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Thank you for your kind words! We take great pride in our hotel, and am glad that you enjoyed your stay. I've personally spoken to our staff to let them know how much you appreciated their hospitality. We hope to see you again in the future! Happy Holidays.
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I stayed here in May 2011 and was not that impressed. We were there an entire month and over the course of our time there we had high points and low points. The staff were nice enough, but all the desk attendants seemed to be military wives and were not that familiar with the area. Their recommendations for places to...
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Thank you for your constructive response. I just wanted to follow up with you and to let you know what we have improved since your stay. We take great pride in our hotel and are certainly less than happy that you were not provided with a stay that exceeded your every expectation. We absolutely agree with you that you SHOULD...
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Nice, clean hotel with excellent service. I'm here on business, but I think that $120/night (Government Rate) is a little high for Leesville, LA. The room is nice and clean. There is also a complimentary continental breakfast. No issues with the hotel, just the price. I feel that they're gouging the Soldiers and their families.
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Thank you for your compliments! I'm glad to know that you thought our service was excellent. I am sorry that you feel as if we are "gouging the soldiers and their families." That is certainly not our intention. For the Per Diem rate, we give first priority to the soldiers and their families who are PCS'ing to Ft. Polk. We...
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This hotel really rips off the military family. I have stayed all over in five star hotels and all but to pay over 150 bucks for an express in the middle of nowhere is ridiculous. This was with military discount. What a rip off. Although clean, i was very unhappy as this should only have been maybe 80 bucks!
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Thank you for your response. All feedback, negative and positive, is truly appreciated. In fact, constructive criticism IS beneficial because it gives us a chance to hear what will improve our guests' experiences. Our #1 goal is to exceed our guests' expectations in every way. I'm truly sorry that your experience was not as you expected. Perhaps I can explain...
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This HIEX is ok, the rooms were clean and the staff was very nice. The breakfast was good and the breakfast attendants were very nice. There are only 3 chain hotels in Leesville, so there is not much to choose from...Hampton, Comfort and Holiday Inn....All three are about the same so it is what it is in Leesville.
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so bad we checked out and went to the new Hampton Inn.
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On behalf of the Holiday Inn Express in Leesville, I apologize that you felt it was necessary to check out and go to another hotel. Our #1 goal is to exceed our guests' expectations EVERY TIME and it seems that we fell quite below that mark with you.
I'm not quite sure why you made your decision to leave; however,...
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Horrible hotel, rude staff, especially general manager. Very poor condition. I should never have paid the bill.
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