I love the comment left by hotel staff after one bad review. "We'd love to hear more from you so we can squash this from happening again." It's quashed you nimrods. Read a book. You were a once lovely hotel taken over by a bad CEO and staff. Get used to the negative comments. More

I can say enough about this wonderful hotel. Food, shows, pool, casino and service staff are excellent. It is a two hour drive from Houston and a great overnight get-a-way. More

For my birthday weekend, I booked a room through Orbitz. I paid extra to upgrade to a suite with a king bed. They put me in a standard room with 2 beds, but still charged me the price of the suite booking. After I lugged my stuff back downstairs, I was told they were overbooked and there was nothing they... More

This was our second trip and we had another enjoyable stay. There are many negative comments lately, but considering the options in the area this is the nicest place to stay in Lake Charles. No problems with check in or the room, we will be back! More

This place is a dump. I thought I was booking a room at a resort. I am in what is supposed to be a JR. Suite. I would hate to see a run of the mill room. More

My two night stay Dec 16-18 was to join family members for a celebration. We had very nice adjoining rooms with spacious and luxurious bathrooms. Because the weather was uncharacteristically cold it was wonderful to have so much indoor space to enjoy especially the lobby fireplaces. More

For a one night stay, this was adequate. Service overall, was very good however rooms don't come with many amenities such as Internet ($11) or use of fitness room ($10). Bathrooms nice and spacious. Casino was unforgiving!! Ate at one restaurant and service was just OK. Grounds were very nice. More

9 people from one company had reservations while working in the area. Most requested non smoking rooms and when we arrived, there were none available. Front desk manager told us that "We guarantee rooms but not typr as in King or smoking/non smoking. 3 of us moved to the Holiday inn becaue of this policy and I assure you, none... More

Based on their advertisements we expected to find a first-class hotel and casino. The reality was much different. Quality was not evident in the things that really mattered. The most important item in a hotel room is the bed. In most casino hotels we have frequented, we have become accustomed to quite plush and comfortable mattresses and pillows. What we... More