i booked a king bed and was given two queen beds. I told the staff on the front desk and they said they were going to give me a king bed, unfortunately they gave me a room that was smelling. I think it was a smokimg room and I do not smoke. I told them about this and they put...
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Thank you for your review of your stay at DoubleTree by Hilton™ New Orleans Airport. We always appreciate hearing from our guests, especially about areas where we can do better. We are sorry that we couldn’t supply your reserved room type. Our front desk department goes through a detailed process every day to make sure that our guests receive exactly...
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After arriving at the hotel. I thought I would go out to pool and relax. On the pool's patio area found a good deal of trash strewn about, cigarette butts around the area and a plastic bag could be seen floating in pool filter suction. Botttom of pool was also littered with something black, looked like it hadn't been vacuumed...
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Reviewed 11 February 2012
Thank you for your feedback about your recent stay with us at DoubleTree by Hilton™ New Orleans Airport. We are very sorry that you were disappointed with the cleanliness of our grounds around the pool area. I can assure you that this was an isolated event and has been addressed. We try to be very vigilant in this area because...
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I stayed 1 night there had my room ready when I got there. Room was in good condition & clean. It was cool in room which was great cause it was hot outside. Had breakfast buffet next morning had good service food was good. The southwest airlines stay there so that is a plus due to they only stay in...
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Check in and the cookie were great. The website stated the rooms had sleeper sofas and pay movies, but neither were available. Overall the stay was great and the rooms were comfortable.
I was at this hotel for a large meeting and in terms of the meeting space and services was quite pleased.
Beyond that, a bit less, mostly in terms of location, service and food.
I was given my Hilton Honors perks, which does not always happen at a Hilton property. In this case it was a card for a free...
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Thank you for your insight on your recent experience at our hotel restaurant. We’re very sorry the seafood medley didn’t meet your expectations and we’re taking your recommendation to improve our menu. Our guest reviews give us valuable information to deliver the best dining experience possible, and we appreciate your feedback. We also apologize for the inconvenience with our shuttle...
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We stayed here for a couple of nights while in New Orleans as a more budget-friendly option to staying in the French Quarter. Based on the brand and the price we paid, we were expecting a bit more; but, our room was clean and comfortable. We had no complainants about the service provided or facilities, and the airport shuttle was...
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Our location is definitely one of our best selling points especially when traveling to and from New Orleans. Many of our guests feel that the 15 minute ride to downtown or the French Quarter far outweigh the sometimes high price of staying in the city and paying for parking. We're glad to see that you were happy with our services...
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I am a Hilton HHonors member and I have to say this hotel does not meet the HHonors criteria. I will not stay here again. The check in process was nice and the front desk clerk very cordial. That's where the best has stopped. The mattress in my room was not only lumpy but the sleep member did not work....
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It is very disheartening to see a response like this and on behalf of myself and the entire staff here at the Doubletree by Hilton New Orleans Airport, we are truly sorry that we were unable to meet your satisfaction. Hot water is definately a must at any hotel and although we have now addressed this particular room issue, I'm...
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Was very disappointed in this Hilton property. The room was dirty and smelled terrible. They gave us a handicapped room since hotel was full even though I had a erservation over a month in advance for a regular room. Parking lot is dark and too dangerous at night. Staff was always around the pool smoking. Room cost for a Saturday...
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Thank you for your review of DoubleTree by Hilton ™ New Orleans Airport. We are very sorry that you weren’t happy with your guestroom during your recent trip. We try to accommodate all reservations but occasionally we can’t meet every room request. We have also addressed the staff and housekeeping issues you encountered. I hope that you will give us...
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We arrived at the Hotel at Midnight after a late flight to New Orleans. Traveling with my family for Spring Break, the front desk was less than helpful and the room was substandard. My nine year old son said “Dad this is the worse Hotel we have ever stayed in” an I must agree with him. I am a HHONORS...
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It is most disappointing and embarrassing to see such a poor review about your recent stay and experience at our hotel. I take these responses very seriously and can assure you that our team will address the inefficiencies noted in your reply in order to improve upon the service and product that we provide. I’m happy to say that the...
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This is an airport hotel - so I guess you take it at that. The great Doubletree cookies were a plus but overall I would not recommend this hotel.
Thank you for writing a review about your recent stay at our hotel. I was very sorry to see that you were unhappy with your experience. I’d be happy to speak with you if you wish to provide further feedback. It's important for us to know more about what it was that caused your discomfort so we can address those...
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