We stayed here for 3 nights. We requested a handicapped room and on arrival were assigned a room upstairs behind a stairwell. We asked for a ground floor room and none was clean, but they offered to clean one and we were in our room in about an hour. Room was clean and comfortable. Free breakfast was pretty limited, biscuits...
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Thank you very much for your review. I apologize for your inconvenience of having to wait for a clean room. I am glad that the staff was able to get you into a clean, comfortable room within the hour. The staff makes every attempt to make your stay an enjoyable one and I am glad that they made every effort...
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We were in town for a pre-season Saints game (August 2011) and arrived for late check-in after the game. It was almost midnight. The front desk woman had an attitude from the start, the young man was polite. So in our first room the carpet was more than damp, the fire detector did not have batteries, and it stunk! Given...
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Thank you for your review. I would like to apologize for the inconveniences you encountered during your stay with us. In August of 2011, we were undergoing a complete overhaul of guest rooms and, at the same time, some staffing from the previous management. We spent many countless hours hiring the right guest service staff and training them as well...
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For 100$ I expected friendlier service. So room is great! Bed nice tv is awsome flat screen. Only issue is when I checked in. Dude was a JERK and rude. It was 3am and he told me to come back at 3 pm, he could not check me in before that. After arguing with him I got my room. @9am...
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Thank you for your comments. Without them, we would not be able to address and correct our deficiencies. I have spoken with the hotel managment about the incident and they have made the appropriate disciplinary steps and staffing changes. The experience you encountered is not the way we do business and is not tolerated by either the hotel management or...
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I always stay in another hotel when in New Orleans, but because of games, I stayed here instead. It wasn't too bad. They had a shuttle that takes a person to the Algier's ferry for a ride across the river. The shuttle is free. They have a free breakfast as well. We had to wait in the lobby until after...
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Thank you for your review. I will pass on your comments to the staff and management of the Quality Inn & Suites. We take great pride in offering services to our guests that, hopefully, curbs some of the costs encountered when on vacation or just visiting the area. Our staff make it their #1 priority to exceed guest expectation. We...
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Four adults stayed at Gretna Quality Inn in January 6 & 7, 2012. The price was right considering everything in the FQ was either full or very expensive. The motel was dated and the bathroom (room 2022) needed some TLC but it served the purpose. The restaurant and bar was very nice and the people working the bar were lots...
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Thank you very much for your review of our hotel. I am glad that your stay was enjoyable. As you experienced, we are going through some renovations in order to make our guest's experiences more comfortable. We feel that our hotel adds value to guests when they visit, from our free shuttle service to our complimentary hot breakfast every morning....
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This is an older Clarion that is now being renovated into a Quality Inn. The hotel front desk was going through a much needed renovation. The staff was extremely courteous, this started by them actually taking our reservation themselves and not passing us onto the national reservation number. They were all extremely friendly upon check in. We found the rooms...
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Thank you very much for your comments. The hotel is undergoing some dramatic changes from the previous Clarion brand to the new Quality Inn & Suites. We hope that you will visit again in the next several months to see the renovation progress. The staff and management at the Hotel make it their priority, especially during this renovation, to exceed...
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All of the staff here are so friendly, love Ms. D, and I also met the Manager of the hotel, he was very gracious, and eager to please. We chatted for a while before checking in, we went to our room,and could tell some things were dated, but a lot looked new. Room was clean, and for the money a...
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Thank you very much for your review. It is always good to hear the positive experiences of our guests and that the management and staff at the Hotel are living the philosophy of "exceeding our guests expectations" in guest service. I will pass on the nice comments to the GM and the staff. We hope you will consider staying at...
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We have had to stay in New Orleans on the Westbank for the last month. We usually stay at the Holiday Inn and due to the length of time we had to find a cheaper accomadations. This is what brought us to this hotel good rates. The staff is wonderful you are greeted by a friendly front desk staff. My...
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Thank you for your positive comments. I will certainly pass on the accolades to Shane, Delana, Linda and Tressa. The team at the Quality Inn makes it their top priority to make our guests feel welcome, like it is their "home away from home", and I am glad this was your experience during your stay with us. We hope that...
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I had researched this place and found many excellent reviews, so I was extremely disappointed. Where to begin? First, it is now the Quality Inn, though all the internet listings are still booking as the Clarion--however, there is no sign anywhere on the building that it was formerly the Clarion, so that is quite confusing. Second, it is a 1960s-era...
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Thank you for taking your time to provide us with valuable feedback. First, I want to apologize that we disappointed you, however I feel it important to note that we were exchanging our new Quality Inn and Suites signage for our former Clarion Inn signage on the dates of your arrival and stay. This apparently lead to some confusion and...
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This hotel had great reviews, so we decided to give it a try. First off, it is no longer a Clarion and the hotel sign says Quality Inn. When searching for a Clarion sign, this made it very difficult to find. We walked into the lobby, and found a plywood front desk with graffiti written all over it. There was...
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Thank you, in advance, for taking your valuable time to express your less than satisfactory experience with us. I sincerely apologize that we fell short of your expectation. You are correct to write that we are no longer a Clarion. Our change to a Quality Inn and Suites took place very recently and this may have brought about some confusion....
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