We stayed two nights while visiting Eastern Kentucky University with our daughter. It was the first time we have been to Richmond, but since our daughter has decided to attend Eastern will be visiting a lot more in the coming years- we just won't be staying at the Best Western.

First, I'll say that all the hotel staff members were very friendly and helpful. Unfortunately the hotel is shabby and somewhat dirty inside and out. The room (including the bathroom) itself was clean enough, although the carpet could have used cleaning. Breakfast was a bit skimpy, mostly cereal and fruit.

The entire property needs to be renovated. more