They try to tell me that I could not check in until 3:00pm , when I got there at 9:00am , then they never came and cleaned the room on the weekend that I stayed there. They where the worst host that I have ever dealt with . Not even a receipt are invoice when you leave , who does... More

While the houskeeping staff was cleaning my room she was talking on her cell phone on a personal call. Once she got off of the phone she asked if I wanted her to vacum the floor and I told her yes, that was a part of the weekly cleaning that we are paying for. So she vacumed. She then said... More

I am loathe to give a business a bad review, but holy cow, this is the worst hotel I've stayed in since spring break of '88. The room just felt dirty and claustrophobic. The bed literally crippled me...it destroyed my otherwise healthy back to the point that I was thinking of seeking professional medical help. My sheets and comforters had... More

Much to my horror and dismay, I found myself with yet another Extended Stay hotel off of Hotwire.com (and I even paid more this time too!). I cursed my luck as I was certain my experience would be the same, if not worse, than the other ESA I stayed at on Bunsen Rd. However, this location is much, much different.... More

Property was described as having a pool, but there is none on the property. Dead roaches survived two 'cleanings' and I was later moved to the room with details pictured. Garbage bin, & discarded food were left in the freezer. Extended Stay admits they are unable to keep housekeepers, with two no-shows, etc. After describing the problems pictured here, I... More

We went to visit family in Louisville, KY and wanted to get a room for privacy rather than stay at someone’s house we picked Extended Stay because it was close to everyone. The positive: The room was clean and the kitchen area was equipped with basics. There were some hangers for our stuff. The area is great! Safe and walking... More

no extra pillows, toilet ran all night, small and bed rock. The odd thing is they take all of your information and treat you like your a terriorist and tell you that they need it all because if case you leave anything...wrong,,,!!! my daughter left her purse and we were one hour out of louisville and called and I told... More

no office staff at night, no wake up calls, bed like a marble slab More