Gave me bed bud and didnt even refund my money ruined my vacation still itching as we speak and didnt even get a phone call back from whoever is ms linda rude and bad for business. I also found the bedbug and brung it to the front desk lady have pictures

My first bad experience with this hotel was going to my room and finding it occupied by someone else. Luckily, I saw the do not disturb sign on the door and had someone from housekeeping knock on the door, and sure enough the door was answered by the room's current occupant! The desk clerk wasn't apologetic, she just made an... More

I think the hotel and the mission are such a great concept. I would like to see that concept in many other major cities throughout the US. The wait staff were very helpful and polite. Front desk associates were very helpful and willing to do what ever they needed to make your stay enjoyable. There where some regristration issues, but... More

The looks from the outside are deceiving. The inside is lovely and the staff are very pleasant. Knowing the background of who runs and works the hotel is very heartwarming. My only concern was I had no functioning smoke detector (face was laying on top of the dresser) and I couldn't figure out how to adjust the thermostat. Mechanical issues... More

One nice thing about this hotel is there is a resturant at the hotel. Prices are very very reasonable. The staff is extremely friendly, makes one feel at home and they are always willing to take care of your needs.

The Hotel is huge and a nice place to stay. However, The location is terrible. NOT A GOOD PLACE TO BE WALKING AROUND AFTER DARK!!! I think the Louisville Police should be doing more to keep this area safe!!! Also Like to add one more thing. The Mc Donald across the street from the Hotel Louisville Downtown was terrible!! While... More

When I walked in I failed to conceal that I was in a hurry. That not only put the nice lady behind the counter in slow mode but she blankly stated "he'll take care of you". Check in was slow and there was not so much as a smile. My reciept was hand written and that was fine. The steril... More

My stay was heartwarming and and I felt safe. I have read some reviews and I am disappointed in the judgement of the staff. I actually was staying there with the help of the Hospitality House. They help people from out of town that need help with cheaper rates on rooms that are caring for and visiting loved ones in... More

Some other reviews made me a little wary of staying here, but I had a great experience and you can't beat the price. Everyone was polite. The room was clean, if a little threadbare. I never felt like I was in danger. They even had a woman playing the piano in the lobby. I think it's a great project to... More