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Quality Inn and Suites

2.0 of 5
3255 Bardstown Road, Louisville, KY 40205 (South Side)
Hotel amenities
Quality Inn and Suites
Ranked #93 of 96 hotels in Louisville
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72 reviews from our community

    Trip type
Traveller rating
    3
    5
    13
    12
    39
Date Rating
Saint Louis, Missouri
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

This is not the best place in the world to stay, and it is a bit pricey for what you get, which is being just a few miles from Churchill Downs. While the room was quite large and included a full kitchen, which we did not need, it was in need of repairs. The bathroom was quite large with a... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
21 May 2013

Hello Ms Carlene I appreciate your review of our hotel in Louisville during your recent stay with us. We are in the process of renovating our rooms and the public areas pretty soon, I am sure you will find our property in better shape during your next visit to Louisvlle. Please give us one more chance to serve you better... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 May 2013

I made a reservation for this hotel and requested an early check in. I called an hour before I was due to arrive to make sure I could check in early. I was due to get there around 11:00 a.m. and the lady said we could check in early but it may be noon before she had a room for... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
21 May 2013

Dear Ms. Amanda, I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service... More

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Indianapolis, Indiana
1 review
2 of 5 stars Reviewed 30 March 2013

My husband and I stayed here for two nights while we were in town for a truck show. For the price we paid, we expected much better than we got. It was in a scary looking part of town, for starters. The room seemed clean, although the whole property was very run down. We were in a second floor room... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
21 May 2013

Dear Ms. Angela, I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service... More

Cincinnati, Ohio
1 review
1 of 5 stars Reviewed 27 March 2013

Do not stay here!! The hotel is located next to a bus stop so there were a lot of people just hanging out in the parking lot of the hotel who weren't staying there. We originally had a room outside but on our walk to find the room we saw windows caked with dirt, yellowed curtains and dead bugs. We... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
21 May 2013

Dear Ms. Betty, I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service... More

Jasper, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 25 March 2013

Booked this hotel months in advance and was told it was in a great part of town. When we arrived, it was in a terrible part of town. Front guest personnel (Sarah) was extremely rude and the hotel room was filthy. Bed was pulled up with dirty sheets, filthy rags were left on chairs, some nasty stuff was in the... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
26 March 2013

Hello Ms Sherrill I refer to your complaint for your stay at our property. I apologize for the inconveniences caused to you, I would appreciate if you could give me your last name and confirmation alongwith your room number and date of stay, this would help me to investigate the matter further. Awaiting your reply asap Thanks Jeet Shah GM More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 24 March 2013 via mobile

Convenient place to stay with indoor pool for kids over packed weekend for truck show.Pool was large and clean.The room was clean and bathroom had newer tile.Was fortunate to have fridge in room as some rooms do not.Older decor and furniture in room.Breakfast was good and well stocked.Checked in and out during slow times,so we did not encounter any probs.Was... More

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 13 March 2013

My room was good. The room was clean and they serve breakfast, which was very good. Use your triple AAA card to get a discount for the rooms. Also make sure you use you Choice Privileges Card so you can get points for a free room in the future, (but you may have to stay maybe three separate times to... More

The mountains
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 March 2013

Stayed at hotel as we were coming in late and leaving early and did not want to spend a lot of money for a short stay. The hotel is an older hotel and rooms remind me of the 60's and could use some upgrades. The room did have the amenities as advertised, including iron, coffee maker, and good tv and... More

See 4 more reviews by Retiredtraveler65 for Louisville
qualityinnky, Manager at Quality Inn and Suites, responded to this review
3 March 2013

Hello I appreciate for taking some time to post your review/comments on Trip Advisor. Thank you very much. As regards to the rooms being outside and prone to some traffic noise, I apologize for the inconveniences caused to you, in this case i would not be able to help you, I am sorry. As regards to breakfast, sometimes some items... More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 15 February 2013

This hotel is run by a bunch of scam artists. I'm 100% sure that I booked a NON-smoking room, however, when I went to check in, they only had smoking rooms left. They proceeded to tell me that if you don't call the hotel directly, that the smoking/non-smoking on your reservation is just a request, not guaranteed. What a bunch... More

qualityinnky, Manager at Quality Inn and Suites, responded to this review
20 February 2013

Dear Mr.Brett I apologize for the inconeveniences caused to you during the Farm And Machinery Show Last week. On investigating further, I came to know that your reservation was through third party website. The third party websites dont see the specific requirement of a guest and just lets you book the rooms from the leftover inventory, noy realizing the specific... More

Houston, Texas
1 review
3 of 5 stars Reviewed 21 December 2012

The hotel looks nice from the outside, but the rooms need some updating. The room I stayed in was clean but the carpet was older. I let the front desk know about it.The staff was very nice and helpful. Very respectful.

qualityinnky, Manager at Quality Inn and Suites, responded to this review
20 February 2013

Dear Holly We appreciate your time for giving reviews on the Trip Advisor. We refer to your stay with us in the month of December 2012. Thanking you once again for giving your valued views on our hotel at Trip Advisor, it is customers like you who help us to serve you better in the future by letting us know... More

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Additional Information about Quality Inn and Suites

Also Known As:
Quality Hotel Louisville
Quality Hotel
Quality Inn Louisville
Louisville Quality Inn
Address: 3255 Bardstown Road, Louisville, KY 40205
Region: United States > Kentucky > Louisville > South Side
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 96 hotels in Louisville
Price range (per night): INR3,962 - 5,173
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
We offer a free morning paper (The Wall Street Journal), deluxe continental breakfast including waffles and biscuits and gravy, free local calls, fax and copy service, computer access, free wireless internet, indoor heated swimming pool, video arcade and Fitness center,interior and exterior access rooms, Luxury suites and superb concierge services. We also have plenty of meeting and party space available. ... more   less 
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