I usually have a good experience with a Country Inns and Suites, so I tried this one in Louisville. When I walked down the 3rd floor to my room, the corridor smelled musty. Inside my room, it was very dusty. I had a hard time staying asleep as the comforters (and perhaps the sheets) were dusty and I had a...
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This was a first stay at a Country Inn & Suites and was booked using Club Carlson points. As a Silver Elite member I was told to ask for an upgrade to a suite which I did over the phone with no fuss or problem. Late evening check was speedy, efficient and courteous. The hotel backs on to I-64 but...
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I've stayed at this Country Inn & Suites many times, usually around thanksgiving, and I am happy to say it still exceeds my expectations and the staff really make you feel welcome at the hotel!
We stayed from 4/10-4/12 and checked out today (4/13). The room looked very clean, and it looked like the carpeting is brand new, or it...
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Dear Wayfarer149,
Thank you for telling us about your recent visit to our hotel. We appreciate all of your comments. We are so happy that you keep staying with us. We appreciate your loyalty. We have made many good changes to the hotel. We also appreciate your comments about the breakfast. We will pass all of your comments on to...
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This was our first visit to this property, and we really enjoyed our stay.
Adam at check-in was very helpful and very eager to ensure our stay was completely satisfactory. We arrived a little earlier in the day, and he asked for our input in where our room would be. Once we checked in we discovered that the mini fridge...
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Dear MaryOstrander_OH,
Thank you for telling us about your recent stay with your family. We are glad that we could accommodate you and your family. We appreciate your comments about the pool. We are glad that your family enjoyed the pool area. We will pass all of your comments on to our staff. They always appreciate hearing when they are...
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We enjoyed our very short stay very much, a clean hotel with a great staff, and a perfect location.
Dear Cabbages,
Thank you for telling us about your recent stay. We appreciate all of your comments and will pass them on to our staff. We hope that you can stay longer next time! We have many amenities to make our guest stay great. We strive as a hotel to provide a clean, safe, and comfortable place to stay.
Thank...
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Our first time at this Carlson property; a volleyball tournament brought us to the great city of Louisville. Very easy to find, and we had a suite room which was nice. Even a separate office, to get some work done after the kids went to bed. Great breakfast, everything you would need to start the day.
Hotel was very clean...
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Dear jmacrockies,
Thank you for telling us about your recent stay. We are so happy that you were happy with you suite. We are sorry about your concern about the pool area. We will pass that on to our management staff. We are sorry for any inconvenience that this may have caused you. Thanks for the comments and we will...
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Louisville is a busy city, and this hotel was convenient but out of the craziness of downtown and mall areas. We would stay here again in a heart beat. The hotel staff was amazing and the fresh baked cookies were enjoyed by my husband! Hot breakfasts in the morning were good though not comparible to some hotels. We stayed here...
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Dear Blessed1024,
Thank you for taking the time to review our hotel. We appreciate all of your comments. We will pass them on to our staff. We are so happy that you enjoyed your stay with us. Thank you for telling us about our breakfast. We hope that you will return to our hotel in the future.
Thanks again for...
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I picked this hotel mainly because of the price of the room. I have stayed with this chain in the past and know their standards. The front desk person was extremely nice when I called and asked a few questions about the area and she booked me a room directly instead of pushing me off to a central reservation line....
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Thank you for taking the time to review our hotel. We appreciate all of your comments and concerns. We will pass them on to our management staff. We take your concerns and find a way to make things better for our guests. We appreciate it. We strive as a hotel to provide a great to place to stay for all...
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My husband and I have stayed at this hotel before and always try to book here when we visit Louisville. A few things have changed over the years that we don't care for. One reason we like Country Inns is the "country" feel, with the country borders, murals, etc. I think the chain as a whole is getting away from...
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Thank you for taking the time to review our hotel. We appreciate all of your comments about your stay. We are currently looking in to your comments about the housekeeping you received at our hotel. We are sorry for any trouble that may have caused you. We strive as a hotel to provide a clean, safe, and comfortable place to...
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This is a excellent hotel for anyone to stay in!!! Was able to upgrade to a suite no extra charge which was nice becuase there was more privacy for myself and my two guests that were staying with me!!! Also has a great breakfast, pool/spa area, and large meeting space (which I didn't use), but I did see some type...
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Thank you for your great comments. We really appreciate them. We are so very happy that we could uprgrade your room. We really feel good when we can make the guests experience better. All of your comments will be passed on to our staff.
Thanks again for your review. We hope that you will come stay with us again really...
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