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Crowne Plaza Hotel Louisville-Airport KY Expo Center

3.5 of 5
830 Phillips Lane, Louisville, KY 40209
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Crowne Plaza Hotel Louisville-Airport KY Expo Center
Ranked #39 of 95 hotels in Louisville
4.0 of 5 stars 92 Reviews
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92 reviews from our community

What travellers say about this hotel
  • Free shuttle(3)
  • Front desk staff(3)
  • Very good(3)
Traveller rating
    32
    31
    18
    7
    4
Only show reviews for Family (17) | Couples (19) | Business (40)
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 May 2012 NEW via mobile

Debbie at the front desk is the best! Also we had a small issue with the refrigerator and they had it replaced within half an hour! Very speedy and efficient!

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Jonesboro, Arkansas
1 review
5 of 5 stars Reviewed 13 May 2012

Our trip to Louisville began with the warm welcome we received from the bell staff. It did not stop there. Front desk clerks were most helpful in meeting our needs. I was extremely surprised by the cleanliness of our room. Yes folk, I even ran my fingers above the picture frames and not a trace of dust. The bathroom was... More

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
15 May 2012

Thank you so much for your great review of the Crowne Plaza Louisville, we are thrilled that you found the service warm, welcoming and helpful in your meeting needs, we take pride in our staff and our accomodtions! i will pass on your kind word to all parties.. again, thank you so much for the great review and choosing the... More

Cincinnati
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

My husband and I went to Louisville for our Anniversary and stayed at the Crowne Plaza-airport. I must say we had a very pleasant stay. The outside of the hotel has a rather old look to it but I must say the rooms were very clean and nice. Alot of people have complained about the planes flying over head but... More

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
10 May 2012

Greetings from The Crowne Plaza Louisville, Thank you so much for your great review. I will make sure to personally congratulate the team members for personifying your guest’s experience. This is what we strive for! We are glad you chose us to spend your anniversary with us. Once again thanks for choosing us and hope to see to see you... More

North Georgia
Senior Contributor
42 reviews 42 reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 May 2012

We stayed here last year for Lebowskifest. Really enjoyed the location for accessibility and the other Achievers who also stayed here. Everything was great! nice room, comfortable beds, location location location! Here is my bummer. We stayed with our small dog last year. We are very responsible pet owners and take our dog child wherever we roam. Tried to reserve... More

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
5 May 2012

Thank you for your review of the Crowne Plaza Louisville, we are glad your stay in the past was a good one and that the location worked out well for you, I do apologize that you are bummed about the pet fee and hope that one day you will return and stay with us again. More

south bend, indiana
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 30 April 2012

The rooms areworn and I had to change rooms after I checked in because both the phone and internet connection were not working properly. The catering service was better than average and the staff is courtoeous and will in gto do what it takes to make their clients happy.

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
2 May 2012

On behalf of the Crowne Plaza Louisville Airport Hotel, please accept our sincere apology for having to move rooms during your stay. We strive to ensure our guests experience excellent service during their travels. Thank you for your kind words regarding our staff and the catering service, we do hope you return in the future. We value your relationship with... More

Dayton, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 29 April 2012 via mobile

We stayed with a group of 20+ for a bowling tournament. Hotel location is perfect. Rooms are nice but no refrigerator was surprising. The only issue we had was with the shuttle. About 15 of us went to Churchill opening night and the shuttle took us. Perfect! Driver gave us cards with the # to call for pickup and was... More

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See 2 more reviews by Saylor72 for Louisville
nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
2 May 2012

On behalf of the Crowne Plaza Louisville Airport Hotel, please accept our sincere apology for the inconsistant information regarding our shuttle service and the hotel not picking you up as planned. We strive to ensure our guests experience excellent service during their travels and it would seem you did not receive the southern hospitality we are proud to extend. We... More

Kentucky
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 28 April 2012 via mobile

I stayed at The Crowne Plaza for a business conference being held in one of the hotel's meeting rooms. My room was spacious and beautifully decorated. The bathroom was clean and looked new. The airport was across the street, so I was worried about noise from the planes. However, the room was quiet, and I only heard one plane during... More

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
30 April 2012

Thank you for taking the time to comment on the Crowne Plaza Louisville, we are very happy that you found your room spacious and beautifully decorated, and our staff friendly and helpful. We hope that you and your conference return for another visit. More

Pewaukee, WI
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 28 April 2012

The brand name conjures higher expectations and they were met for us. We went for a seemingly more premium hotel and ultimately our kids very much enjoyed one of the best indoor hotel pools we've seen. Also pleasantly surprised not to hear any air traffic at this hotel located adjacent to the airport.

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
30 April 2012

Thank you for choosing to stay at the Crowne Plaza Louisville, we are very happy that we met your expectations and that your children enjoyed the pool. We look forward to your return. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 27 April 2012

This a hotel that has gone thru a multi million dollar renovation a few year back and has really breathed new life into this hotel. That being said, our room rate was reasonable (staying for a soccer tournament) however I heard that the regular rate was more than twice as much as we paid, which would completely change my review.... More

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
30 April 2012

On behalf of the Crowne Plaza Louisville, Thank you for taking the time to comment on our hotel, it always a pleaseure to have your group stay with us and hearing that everything was nice is great. I have passed on your compliments to our Front Desk personnel, we thank you for choosing us and hope to see you again. More

New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012

booked on priceline so wasnt sure what to expect. We were really impressed with this hotel the service was excellent and the room was very nice. Seemed like the perfect place to stay if you were using the airport or the expo centre.

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nbartholow, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review
25 April 2012

Thank you for your review of the Crowne Plaza Louisville, we are thrilled that we were able to impress you with the hotel and services. We hope that when visiting Louisville again you will choose to stay with us. More

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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

830 Phillips Lane, Louisville, KY 40209
Price range (per night):* INR6,945 - 12,882

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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