After reading some of the reviews I was kind of hesitant to book this hotel for a weekend getaway, yet knowing alot about Comfort Suites I decided to go ahead and give it a chance. Upon arrival the hotel and our room was spotless, one of the top 3 cleanest places I have stayed at in my lifetime. We didnt...
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Thank you for taking the time to express your views on your recent stay at the Comfort Suites East. We appreciate your positive feedback as many people use TripAdvisor reviews to determine where they will stay. We are constantly making improvements and recently added flat screen televisions in all of the rooms. We're glad you enjoyed your stay with us...
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We stayed here for the KY Derby. This hotel was perfect for our group. We had a large group and we shared 2 rooms. The amenities were pretty decent, the pool was nice, the staff was friendly. We enjoyed our time here. The hotel is a bit far out from Chuchill Downs and downtown, but we knew what we were...
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Thank you very much for the nice review. We are glad to hear that you and your group had a most enjoyable stay. When you return to the Louisville area we look forward to having you and your group as our guests.
Kindest regards,
Donna Thompson
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I found this hotel very decent, and well-located near several moderate restaurants. Room was quiet and clean.
Thank you for the nice review. We're glad you enjoyed your recent stay with us. Our location is great with the many restaurants located nearby and the largest shopping malls in Louisville just a few miles away. Easy interstate access is also a plus. Thank you for choosing Comfort
Suites East and when you return to our area we look...
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We stayed at this hotel as part of a group. Looking at the web page this looked like a nice place, not so in person. The stairwell smelled musty. The shower in our room #217 was moldy around the the top as well as the paper peeling, towels used to be white. Bed comforter was stained, privacy curtain would not...
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Thank you so much for your review. We use our Trip Advisor comments as training tools for our staff and take them very seriously. We apologize that the hotel fell below your expectations. The General Manager has met with the appropriate departments to assure that your concerns were addressed and corrected. We do hope that on your next visit to...
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We travel to Louisville often to visit famiily and we have stayed at this hotel in the past and been pleased. It is a convenient location for us and that is the ONLY thing good I can say about this recent experience. The first room smelled so musty I looked at the a/c vents and they had mold. We requested...
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Thank you for taking the time to write this review of our hotel. We apologize that our property fell below your expectations. We do have a new General Manager in place and believe that he has made a huge difference at our location. We take our Trip Advisor reviews very seriously and use them as a training tool for our...
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Room and bathroom were clean and stocked. We travel as a pack of 6 so finding a room that won't bust the budget is a challenge. The beds were smaller than we would have liked but we knew that on the front end. We were told on the phone we could have a roll away bed which was not delivered...
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Thank you for your review. We are glad you and your family enjoyed your stay. we hope that when you come back to our area you will chose to stay with us again.
Best Regards,
Donna Thompson
Area Sales Manager
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I called Hotels.com to ask a question about Comfort Inn Louisville, which had a 4 1/2 star rating, and ended up mistakenly getting a non-refundable reservation at this place for $5.00 more than the room at the other place (It was late). It is falling apart, and the staff seem dreary and beat down. We got put in room 225...
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Stayed here last night and thought it looked clean...until I noticed a few small live bugs in my bed. Didn't look like bed bugs...but still Bugs! Eew. However, nice location and quiet.
I started my stay in a 1st floor room that smelled very musty. I went to switch rooms the next day and they tried to give me another room on the 1st floor, this room had mold on the walls and smelled worse. After a third try I was located to the 3rd floor room with no smells. However left...
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I am sorry to hear that your experience at our hotel was less than satisfactory. I have shared your comments and concerns with my housekeeping and maintenance staffs and we are currently addressing them. I hope that when you return to the Louisville area you will give us a chance to earn back your business and exceed your expectations.
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I stayed in room 300 which is the only room that has a jacuzzi tub, but I was surprised when I walked in. This room is huge. In essence, it could be a two bedroom suite since it has two rooms that can be totally seperated by doors with an additional seperate way to the large bathroom. The room was...
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13 Reviews
13 Reviews
64 Reviews
