When we arrived in the small town of Harlan, we noticed how close everything was. Hauling a truck on the trailer made it rough to get in and out of most places... But not here. The parking lot is huge! Plenty of room for parking. The location is good, right n the main road in town.
When I went to...
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Thank you for taking the time to review our Holiday Inn in Harlan, KY. Yes, we do have ample parking for larger vehicles. We are glad that you enjoyed the hotel and restaurants around the area. Our staff knows the area well and can always give helpful information on where to eat and what there is to do. We hope...
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This hotel is about the only one in Harlan,ky but its still very good. there were 4 pillows on the bed and they were comfy. The room was clean the whole hotel was clean. Only thing that i didn't like was we didn't get a room with a refrigerator or a microwave for that matter but thats not a deal...
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Thank you for your review of our Holiday Inn in Harlan, KY. We are glad that you enjoyed the hotel and the surrounding area. On your next visit to Harlan, we hope that you will stay with our hotel again. Best Regards, Cindy Addison
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Stayed here on the last day of a long road trip. Got into Harlan about 5am, and checked in with no problem at that hour. The room was on the first floor and below my expectations for a holiday inn (express or not). The carpet was filthy and the shower would'nt turn on. Beds were comfortable, and to me thats...
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Thank you for your recent review of our Holiday Inn Express in Harlan, KY. Our staff prides themselves on great customer service. We apologize that the room fell below your expectations in reference to the carpet. We use our TripAdvisor reviews as a tool for making our property the best that it can be. So thank you again for your...
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We've stayed at this Holiday Express Inn several times over the past 5-6 years. It's about the only game in town.
This visit I noticed they had upgraded some of the furniture and the bathroom was cleaner this time as was the room overall. They had also taken care of a roach problem that we had encountered on our visit...
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Reviewed 4 November 2008
Reviewed 30 October 2010
Thank you for your recent review of The Holiday Inn Express in Harlan, KY. We appreciate you as a repeat guest and are glad that you enjoyed our accommodations while you were visiting the area. We hope on your next visit that you will once again stay with us. Again, thank you and Best Regards, Cindy Addison, Regional Director of...
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Stayed one night on June 30, 2011, with spouse and kids. Staff very friendly. Near some chain restaurants like Pizza Hut.
Thank you for posting a review of our hotel. We are glad that during your time in Harlan you stayed with The Holiday Inn Express. We hope that if your travels find you in Harlan again you will select our location for your hotel needs. Best Regards, Tricia Jarvis - General Manager
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I stayed at Harlan Ky. and ended up bring bed bugs back home with me. With in hours of leaving there I had bits all over my feet and legs. They had to come from there because my family and myself have not been anywhere else. The hotel said they had problems with them. They are unwilling to help with...
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We have taken all measures to investigate the concern and have found no evidence to support any bed bugs. Our hotel has precautionary measures in place so that this type of situation does not happen at our location. We feel badly that during your trip you were bitten by something, unfortunately the pest control company that we work with can...
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Booked handicap room for 3 on corporate 800 #. They said there were 2 double beds, but there were 2 singles. Local management said this happens all the time, and they keep telling corporate to get it right. Had I called directly, they would have told me about the beds. When we arrived, the very polite lady at the desk...
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Thank you for your review of our hotel and staff. We pride ourselves on Customer Service. We are glad that during your stay in Harlan you were able to enjoy some of the many things to do in our area. We apologize that during your time here the pool heater was down. This situation has been repaired. We hope that...
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This hotel is located in a tiny town, with only one other option. It is, by far, the best of the two. The beds are big and comfy, the linens are nice, and the breakfast is at least okay. Staff is usually friendly and helpful.
Good stuff might end, there. The carpet is kind of musky and definitely needs a...
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Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel in January. I appreciate your taking the time to advise us of your dissatifaction, which is the first step towards improvements of our services.
Our Holiday Inn Express is committed to providing all our guest with the highest quality services and facilities....
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Spent 2 nights here. The beds were comfortable and the towels were okay as far as softness and the number provided. However the lights in the room did not provide enough light to read, so was not able to read the material that I had brought along. Also the vending machine in the hall was located in a dim lit...
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Reviewed 4 November 2008
Reviewed 19 October 2011
Thank you for bringing the issues you experienced during your stay with us to our attention. We are committed to providing our guest with the highest quality services and facilities. We regret we fell short of our goal in this instance. Your comments have been reviewed by the management and staff and appropriate action has been taken to ensure a...
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I had stayed in this hotel approximately 12 years ago under a different chain. When returning this trip I found the staff to be helpful and friendly. I had booked two rooms on-line asking for adjoining rooms. At check in I was advised this information had not been shared with them. The desk clerk initially advised that there were no...
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Thank you for the wonderful comments on your stay while staying at our Holiday Inn Express in Harlan. We strive everyday to provide a safe, clean and comfortable stay for all our guest. I am very happy to hear that we did accomodate your room request and your family had a nice time while in Harlan. I also wanted to...
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