We stayed two nights over Memorial Day weekend. As we were participating in the annual Horsey Hundred bike ride, we asked for a later checkout on Sunday so we could shower after the ride. The front desk clerk was very accommodating and allowed us a 2:00 check out. The room was nicely furnished and included a microwave and refrig. The...
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totally enjoyed our stay at this hotel, booked that night, great rate, great room (# 101), great staff. Highly recommend :) Robyn Martin, checked in on Feb 7th and checked out on Feb 8th, 2012.
Thank you! We appreciate the great feedback. We strive to make everyones stay as excellent as yours!
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I'm staying here currently (5/3/12)
At check-in I asked for a crib. They said the crib would be $10. I said that that fact is not mentioned on their website, and the front desk clerk asked the manager if it could be waived. The manager yelled from her desk "No, it's been that way for three years, we can't waive...
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I apologize for the miss print in the room directory, we appreciate you bringing that to our attention. We always try to make our guests stay comfortable. Yes we do charge for the extra ammenities, you were informed of the charge when you requested the item, they are also listed in the "in room directory". Thanks!
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Rooms are updated, clean and fairly priced. Breakfast was very good as well. The pool is ice cold and the hot tub is pathetic. Half the jets don't work and they spew cold water. It has seen its best day, needs to be updated. Railing is falling apart. Staff was pleasant, but never seen the advertised "cookies" for 2 nights....
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We appreciate your feedback and look forward to you staying with us again! more renovations to come!
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Check in staff very friendly, directed us to near by restaurants. Room was clean, comfortable. We always appreciate a hotel that offers breakfast.
thanks for the compliment. Hope to see you soon!
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The price was right and the popcorn a nice welcoming amenity, but the (very friendly) staff did not seem to know how to maintain a "BW Plus" standard. The evening desk clerk was efficient, but not friendly. The morning clerk was super friendly, but not terribly competent. (Which would you prefer?)
I requested a non-smoking room,which I got--but the stench...
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I apologize your stay was not as expected. Our front desk staff would have gladly moved you to another floor if you had let them know your concerns before checking out. We are still in the middle of upgrading ammenities with in the hotel so i apologize if things seemed out of great display. i hope that next time you...
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Needed a place to spend the night while introducing my granddaughter to my favorite college, Georgetown College. Have stayed at all the possible choices in this area and all the possible choices were within eyesight.
Didn't know it when I called to see about rates and reservations and the duty clerk was so helpful and the rates better than expected,...
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We appriciate the great feed back. We look forward to the future business with you and your family.
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We left Michigan on Christmas afternoon and made it to this hotel around 9 PM. We also needed a place that was pet friendly. We were very pleased with our choice. The room, bed and bath were clean and we enjoyed some time in the hot tub before turning in for the night. We loved the inroom coffee maker and...
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We appriciate you choosing to stay with us! i apologize for the birds and their reinactment of the movie! I am glad to know you and your pooch did not let the birds run you off and that you will come back and stay with us!
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Clean room, attractive lobby and a very short walk to Fazoli's restaurant. Handy location right off I-75...can't miss it. Only suggestion for improvement would be more lighting on the complimentary breakfast food bar.
Thank you for the lighting idea. We are currently working on upgrades for the hotel, that will be one we will look into. thanks!
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Cannot believe that another Best Western where the clock and lamp were not plugged in. Could not find an outlet near the bed for the clock which we then placed on top of the TV. Which was on the accross from the bed. I paid cash so was asked for a $20.00 deposit, which i got back when i checked...
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I apologize the lamp and clock was unplugged. There are several plug ins next to the beds and desk. If front desk is informed before check out, they will gladly assist the issue. I apologize you were asked for a 20$ refundable deposit, that is just in case you make a long distance phone call from the room. We appriciate...
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