Sorry to tarnish your glowing review record. Your website says:
HOTEL AMENITIES
High-Speed Internet
Indoor Pool
Fitness Center
Suites
Pets Allowed
It should say pets allowed, EXCEPT cats! If you consider staying at this hotel please be aware that they discriminate against cats!
My husband and I made a reservation with this hotel for the express reason that this hotel's...
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Originally planned to stay 2 nights then go to Louisville. Enjoyed Lexington so much we opted to cancel the Louisville excursion and add a night in the Lexington area. Employees were very friendly and helpful. A snafu upon check-in had us in a room that stunk horribly and had towels or something similar on the floor. We were on our...
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This hotel is incredibly clean...everywhere. The lobby...the elevators..the hallways..the room...the pool area...not a speck of dirt in sight. The staff were courteous and efficient. I was impressed that the desk clerk called a few minutes after our arrival to make sure the room met our expectation. That kind of attention to detail is so uncommon these days. Breakfast was good...eggs,...
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From all of us here at Country Inn & Suites in Georgetown, KY, we sincerely thank you for your encouraging feedback about your stay with us. The satisfaction of our guests is our number one priority here. I am so glad that the staff served you courteously and efficiently. We want all of our guests that stay with us to...
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Upon arriving in Kentucky (Louisville), my husband and I had nothing but horrible experiences with customer service...from the airport to rental cars to a Louisville hotel. When we arrived at the County Inn and Suites, we were greeted by Julia who was WONDERFUL! She was so courteous and friendly. Our room was exactly what the ad said it would be....
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We are all so thrilled that you enjoyed your stay with us! I can assure you that your encouraging feedback is sincerely appreciated, and will be passed along to Julia. I am also very glad that you found our breakfast to be delicious, and that the room was to your liking. Your review means a lot to us, as it...
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This was the perfect place to stay for Rolex. Great rooms, wonderful breakfasts, cookies in the afternoon.
The staff especially Melodie (sp) went above and beyond my expectations. Friendly, efficient and helpful.
The staff in the breakfast room did a great job making the meals, and keeping everything, fresh and clean. They had many choices, including several very healthy options....
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Hello! My name is Ken Patel, and I am the General Manager here at Country Inn & Suites of Georgetown, KY. I wanted to sincerely thank you for taking the time to give us such positive feedback about your recent stay with us. All of the staff here works very hard to ensure that they give every guest caring customer...
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Just got back from attending the Rolex Three Day Competition in Lexington and stayed at the Comfort Inn and Suites for five nights. The hotel was perfect, great hot breakfast every morning with plenty of hot food constantly being refilled. The room was spacious, very clean and very comfortable beds. Even though it was a crazy busy weekend the staff...
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Thank you for your review of the Country Inn & Suites in Georgetown. We are thrilled that you enjoyed our hotel, and that the front desk gave you excellent service. The positive comments you have given about Melodie will be passed onto her, as I know how much she will appreciate them. We sincerely appreciate that you chose to stay...
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Although I prefer quirky "mom and pop" motels, I do appreciate when a whole chain is well run, and I've had consistently good experiences with Country Inn. The front desk was friendly and even called to check on us after we'd been in the room about 15 minutes--what a great idea! We didn't need anything but appreciated that extra touch....
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I’m Ken Patel, the General Manager here, and I am writing you to let you know that your review did not go unnoticed by my staff. I am so pleased that you enjoyed your overall stay with us. We are just as thankful as you are that Country Inn & Suites now allows us to provide real dining ware; it...
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This location is the best. Our third stay here and I promise that there will be more. We were in Georgetown for the weekend to visit Keeneland and so happy we chose this location once again. Mr. Patel knows his customer service....a great big THANK YOU goes out to him and his staff for warm and welcoming stay. See you...
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Reviewed 29 December 2011
Hello! I’m Ken Patel, the General Manager at Country Inn & Suites of Georgetown, KY. I can’t tell you how much your review is appreciated. Our main goal here is to always provide excellent customer service, with all of the care and comforts of home. Thank you for letting us know that we are on the right track to achieving...
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We stayed here for a few days while visiting our daughter. We stayed in the two room suite so she could stay with us. We had enough room but the bedrooms were not huge. I expected more of a kitchen type area but apparently didn't read the description well. We did have a small fridge and a microwave under the...
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My name is Ken Patel, and I am the General Manager here at this hotel. We are all so thrilled that you found the staff pleasant and the facilities to your liking. We apologize that you had a misunderstanding about our microwave and refrigerator. Although, it is good to hear that you did enjoy your overall stay with us. However,...
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Great place to stay--friendly, heplful staff, immaculate room
Thank you so much for leaving us a positive review! The staff here loves checking Trip Advisor daily, and your recognition of their effort was very encouraging to them. Come back and see us soon!
Ken Patel, General Manager of Country Inn & Suites in Georgetown, KY
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