Manager is awful! There were some girls smoking pot in the room that adjoined mine. I reported this to the front desk and asked for another room or a refund. The manager came by and claimed that she couldn't smell anything, even though the maintenance guy had already confirmed my suspicions (Believe me, the smell was VERY strong). She wouldn't... More

They lost my reservation and charged me a higher walk-in rate even though I had my cell phone in hand which had the record of a call placed to them on the day I made the reservation, Sep 8th at 2:09 pm, a call lasting 3 min and 33 seconds. Operator insisted that they had not lost the reservation, accusing... More

There has never been a time or place that I have staid in a hotel that has ever been worse. My husband and I booked two nights there. We only staid for one. The manager was beyond rude and dismisive, the front desk couldn't even give us directions to the nearest gas station, and the cleaning crew to turn over... More

Deficiencies galor - loose electrical outlets, backwards hot/cold faucets, broken toilet exhaust fan, water damage on walls, rotten wooden beam sagging over the pool, continental breakfast lacking basic hot water for oatmeal, hair dryers that don't turn off and only 2 towels for 4 guests in a room. The plus is that it's a 60 dollar a night room and... More

I had bought my boyfriend Nascar tickets to the Inaurgual race at the KY Speedway and had book my hotel in June for the July 9th. When we had gone up there, they had no record even though they had charged my credit card for the stay. We almost missed the race due to the problems associated with this booking.... More

My family and I were taking a weekend trip to visit my wife's mother and to go to Newport Aquarium. We reserved what looked to be a nice room at a very reasonable rate. Upon closer look at the room it looked dirty , had ants in the bathroom, pool area was filthy and ICE cold. No water pressure in... More

Ok first off we have two little girls and we stayed at this hotel becouse the pool was outside so the kids could swim in it. well we checked in about 1 did not go to our room went to eat came back changed clothes in our room which was not very clean first the bathroom someone had went and... More

My husband and I made reservations to stay here with our 3 children, because we were going to be doing things in Cincinnati. The room looked great on-line, and it was a great price. We had to modify our reservations, and so when I called to do that I was assured that everything was taken care of. Well, we were... More

I stayed here with my 3 kids and boyfriend for the night. It was so horrible we didnt even get under the covers. It smelled horrible and was filthy. My kids eanted to swim but the pool looked like a nasty toilet. We were all so dissapointed and I will not be staying here again.