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Hilton Cincinnati Airport

3.5 of 5
7373 Turfway Road, Florence, KY 41042-1356
Hotel amenities
Ranked #12 of 25 hotels in Florence
3.5 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    11
    16
    21
    9
    6
Date Rating
Randy M
Atlanta, Georgia
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 9 February 2012 NEW

Always go out on their way to make me feel at home. Very good restaurant. More

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Posted by a cheaprooms.com traveller
Cincinnati, oh
1 review
5 of 5 stars Reviewed 6 February 2012

It was the nicest Hotel i have been in .It was agreat location. Lots of dinnning in the area.The pool was great. the house staff was very pleasant.free coffe in the morning. Shower was hot and hard :) More

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sanfranciscan74
San Francisco, California
Senior Reviewer
6 reviews
11 helpful votes
3 of 5 stars Reviewed 21 December 2011
4
people found this review helpful

Got stuck at CVG airport on my way home to San Francisco from visiting the family in Boston.. Had to connect in Cincinnati between Boston and San Francisco.. Flight out of Boston was late due to thunderstorms --- so, I missed my connection and got stranded in "Cincy" as they call it.. I'm never flying Delta again -- if I... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
30 January 2012

I would first like to apologize that your stay with us wasn't a planned stay, rather than a forced stay due to a thunderstorm. As you mentioned, I can understand your frustration as to why you didn't receive any sleep while staying with us. I can assure you that we want our guests to leave 100% satisfied and well rested... More

PatUNH1980
MA
Top Contributor
72 reviews
27 helpful votes
3 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

I was somewhat disappointed with my stay at this Hilton. I expect more from their hotels. The whole hotel smells of smoke, and was quite noisy. The rooms were okay, but the thermostat was unresponsive. I'd go with a Hampton or Embassy Suites my next time in the area. More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
30 January 2012

Thank you for taking the time to write a response on Trip Avisor, it is greatly appreciated. We use all feedback, positive or negative, to improve our guests experience while staying with us! In regards to the smell of smoke comment, the day of your arrival we hosted an annual Holiday Party which has been a return client of ours... More

rockboyontheroad
accrosstheland
Senior Contributor
21 reviews
3 of 5 stars Reviewed 28 November 2011

Good sized room, clean property, older Hilton. The hotel restaurant has an OK breakfast buffet – did not eat dinner there. The tv selection is the standard espn/shopping network/local network stations. Sure wish hotels would include some of the science channels. They do have pay tv. Restaurant across parking lot is OK for dinner but nothing special. Good bed. Hilton... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
30 January 2012

Thank you for taking the time to write a review during your stay with us while visiting the Greater Cincinnati area. I hope you enjoyed your stay with us and look forward to you staying with us in the future! Regards, Wade Riedman General Manager More

SSgt_Fury
Ipswich, Suffolk, England
Senior Contributor
33 reviews
14 helpful votes
2 of 5 stars Reviewed 28 October 2011

I wish I could rate this hotel higher, but it really falls short of the Hilton brand standard. The staff are first class and are very welcoming. The bar is very odd, no draft beers on offer at all and if you're a smoker, you're in heaven, as you can smoke at the bar. The shuttle service to and from... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
3 November 2011

I would first like to appologize for the inconvenienced you experienced while staying with us. Our ice machines are located on floors 2-5, and if you were staying on the first floor, the ice machine can be a bit of a challenge to find. We are in the process of re-designing our signs and if you have more specific suggestions,... More

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CoasterWarrior
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Top Contributor
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4 of 5 stars Reviewed 13 October 2011

I spent 2 nights here recently during a business trip and left pleased. The check-in people were attentive, professional and attractive, and the parking was free. I spent some time in the lounge and restaurant and came away from both satisfied (other than no draft beer) with the service and food quality. Like most every hotel, this one needs a... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
3 November 2011

Thank you for your review of the Hilton Cincinnati Airport! As always, we review all comments and look for ways to improve service at our hotel. Once again, thank you for your comments and look forward to you staying with us in the future. Regards, More

goldarch
Cadiz, Kentucky
Senior Contributor
38 reviews
22 helpful votes
5 of 5 stars Reviewed 8 September 2011

Folks, Let me start by squashing the rumors of the last few reviews with some kind remarks on this somewhat dated Hilton Hotel. I stayed here while traveling alone from Kentucky to Penn to visit family and made a reservation at this hotel due to its proximity to the highway and I wanted to pamper myself and not stay at... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
29 September 2011

Thank you for taking the time to post your comments on TripAdvisor regarding your most recent stay with us! We greatly appreciate everything you stated regarding the hotel, and would like to invite you back to stay with us again! As you can imagine, we enjoy reading positive feedback about the hotel, but also appreciate negative feedback so we can... More

Tamara L
Novi, Michigan
1 review
2 of 5 stars Reviewed 31 August 2011

Our last hilton, for sure. We are not picky people, seriously, but when things start building up, it gets frustrating. 1) upon check in, the staff at the front seemed disinterested, distracted and bothered by our appearance at the desk and even asked, "yeah?" really, we didn't looked like we were checking in with several suitcases? 2) Arrived in room... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
26 September 2011

Thank you for taking the time to share your recent stay with us, although it wasn't the most pleasurable of hotel stays for you. I would first like to apologize for the lack of customer service you received while staying with us, as we strive for 100% guest satisfaction. I can assure you that we will not only be reviewing... More

Evan_Usa
USA
Senior Contributor
21 reviews
17 helpful votes
1 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

Staid at the Hilton Cin Air in early July. Prepaid for a Jr. Suite and requested a quiet, high-level room. The first room they gave me was on the second floor next to a busy road...strike one. The air conditioning in the second room they gave me was not working...strike two. The air conditioning in the third room they gave... More

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Wade Riedman, General Manager at Hilton Cincinnati Airport, responded to this review
9 August 2011

I would like to take the time to apologize for your recent stay with us. We are always striving to offer 100% guest satisfaction, and we are committed to use your comments to improve your stay! As you are aware, we did have room temperature issues during your stay. Although the common blame would be on the AC system, this... More

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Hilton Cincinnati Airport Also Known As

  • Hilton Hotel Florence
  • Hilton Florence
  • Florence Hilton
Address: 7373 Turfway Road, Florence, KY 41042-1356

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