Because it was rated #3 out of 25 we thought it would be a decent place. Not at all, there was mold in the bathroom, it was smelly in the room, the furniture was soiled and the carpet was dirty, the only decent part was the bed. Oh and didn't know that the airport was close so there planes flying...
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This is the second time we have stayed at this Best Western in Florence, Kentucky. We travel I-75 from Detroit, Michigan to Naples, Florida 4 times a year with our 2 golden retrievers. This hotel is extremely pet friendly and we REALLY appreciate the welcome we receive. The rooms are always nicely appointed and clean. The staff are always helpful...
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This was a very average Best Western. It was clean. They obviously have tried to keep updated. Pool was heated (in May) which was very pleasant and fun for small child. Priced very reasonbly for mid-week stay. Normal Best Western breakfast fare. Very close to many types of restaurants and a mall.
This place is really home away from home .. The rooms were amazing, The bed was really comfortable and friendly staff. We came with our family and each of us loved this place. The comfortable beds with fresh clean linen was the most important thing the had ready for us. The bathroom was amazing and they offered a morning breakfast...
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thank you for taking the time and filling out an online review. We love to see that you enjoyed your stay and so did your family. I will let housekeeping know about the compliment that you gave them on the cleanliness of our hotel.
We hope you return to visit soon and again thank you for the great review
Brett
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This is my fourth stay here and l am still impressed. Staff are friendly and rooms are nice. Rates are under $90 for two queen beds. Breakfast served in the a.m. Snacks and water provided. No restaurant on site but many nearby. Three lights away we will eat at O'Charlies as it was good last time.
Thank you for your patronage to our property. We like to see that we have continously been able to make your stay satisfying.
We will see you on for your fifth stay hopefully soon
Brett
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Our room was recently painted, had nice pictures and most important-comfortable beds with fresh clean bedding. My suggestion would be to make it smoke free now before the newly remodeled areas smell-the elevator really smelled. The employees should not be smoking at the front entrance. The pet-friendly rooms should be on one floor only. I think this location will be...
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Thank you for noticing the changes that we are making to our property. We are excited to see the continuing improvements throughout the year and we hope that you stop again to see them as well.
We are making our facility smoke free as of 2013. I will inform the front desk staff of your observation so they can see...
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This motel is being remodeled and the king bed was very comfortable. The staff was extremely friendly including the trainee at the desk. Their breakfast bar had a nice variety of food and it was set up early so we could be on our way north. The only change we would suggest would be the outdated TV.
Thank You for taking the time and filling out our online review. We are excited to see that you noticed our beginning efforts in remodeling and hopefully you will return to see the finished product. I noticed that you had mentioned updated TV's and we will be puting minimum of 40 inch flat screens into our rooms.
Again thank you...
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We stayed two nights. The staff was very nice and helpful. The location was close to I-75 and was fairly easy to locate. The room was clean, we stayed on the 3rd floor and as many have mentioned the hall smelled of smoke. The 3rd is smoke free but it could be smelled. The room however did not. The Room...
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Thank you for taking the time and letting us know about your stay. It is important to us to make sure our guests are happy with their visit and it seems that you were.
I would like to let you know that this year we will become 100% smoke free hotel. We will also be upgrading many of our amenties...
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Great clean hotel, ideally located for us. Great customer service!! We didn't have a reservation saw this place off the interstate.
If you are looking for a topnotch Best Western, you have found it in Florence Ky.
Rooms are beautiful, the staff is exceptional, and location is perfect. Greeted by Brett upon arrival, I knew I was in a place with comforts of home. She was very busy yet found the multi-tasking easy to make fresh cookies, answer the phone and...
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Thank you for taking the time and writing a review. I want to personally thank you for complimenting me on my hard work; I am glad to see that it reflects on peoples impression of our property and the devotion that we dedicate to here.
I am also glad to see that you enjoyed your stay and the extra amenities...
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