This place is quite a contrast in customer service and room quality. This is an old Marriott Residence Inn that needed refurbishing a looong time ago. The outside stairs are part wood part concrete. The board on the landing are sticking up enough to trip over and there are cigarette butts stuck between the boards.The paint on the fascia is...
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Good Morning!
Thank you for taking the time to write a review regarding your recent stay at our hotel! We appreciate any feedback and strive to fix any issues you may have had while you were here with us.
You will be very happy to know that all of our exterior staircases will be receiving updates (3 buildings are already...
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I'm always happy when my travels take me to Chase Suites in Overland Park. From the friendly greeting on check-in to the trouble free check-out, I enjoy my stay. I always have the feel of being at some lake side resort yet having the convenience of the city. The food is always good the rooms always very clean, comfy bed...it's...
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Good Evening Geotreo,
I will be sure to share your comments with the rest of my staff! We too like to consider ourselves a lakeside resort; our unique property is certainly not your ordinary hotel! Now that Spring has arrived, all the trees and flowers are starting to bloom! It looks Beautiful, we are Excited to share it with you...
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Discovered this hotel thru a package deal from Expedia.
No disappointment. Large suite, comfortable queen size bed, equipped kitchen, good size bathroom. Great location close to convention center. Great service, good breakfast included, pleasant management.
Our suite, unfortunately was directly overlooking a busy highway, which was pretty noisy at times. Reason, was hotel was full for the first 3 nights........
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Good Evening Daniel D,
I am glad to see that you Enjoyed your recent stay here in Overland Park! We look forward to your return! Our complimentary gym pass to the fitness facility, just a couple of blocks away, is an amenity that everyone can utilize! Whether you want to work out, participate in a class, or swim in the...
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The bedrooms are roomy and the beds are really comfortable. The unit appeared to have been updated recently as per its interior paint, bedding, and maybe the bath sink tops. The weak points were that the living room sofa needed to be replaced and the carpeting showed some stains. I expect the carpet was clean. There was a musty odor...
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Good Evening!
I'm very Glad to see you Enjoyed your stay at the Chase Suite Hotels of Overland Park! We take pride in our Spacious, Comfortable Suites and wanted to "Thank You" for taking notice! We receive numerous calls from guests asking what beds we have in our suites as they want to purchase them for their own homes! Our...
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We booked the hotel via Hotwire and were more than satisfied with our stay. An inviting lobby/dining area and a clean, comfortable, quiet room. A great bed. A reasonable breakfast. And, a plus for a future stay for us, pet friendly. No complaints here.
Good Afternoon NMDave,
Thank you for your comments regarding your recent stay at the Chase Suite Hotels in Overland Park! We truly appreciate your kind words and look forward to your future stays with us! Let us know if there are any special requests you may have upon your return!
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Facility is very old and needs to be remodeled. The pictures on the website must be a different hotel because they are definitely not from the hotel we stayed at. Our room was about 50 feet from I-435 so we heard traffic noise all the time.
Hot breakfast was cool at best and nothing to write home about.
We were...
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Good Evening KG89765,
I wanted to first of all "Thank You" for expressing your concerns regarding your recent stay at our hotel. As the new General Manager of the Chase Suite Hotels in Overland Park it is my #1 goal to ensure that All of our guests are completely satisfied and well taken care of before, during, and after every...
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Although some units appear not to have been updated/renovated as yet (we had friends in another unit) ours had new appliances in a fully stocked kitchen with full size fridge, range and microwave, dishes, pots an eat in counter. Out furniture was new. We had a balcony with table and chairs which in warmer weather would be nice. The bed...
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Good Evening brbierox,
Just like "You're Home" is Exactly the way we want you feel when you stay with us here at the Chase Suite Hotels in Overland Park! I wanted to personally "Thank You" for the pleasant comments and feedback you have shared about our hotel. It sounds like you too experienced "All the Comforts of Home"! We look...
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Our family booked a two bedroom, two bathroom suite for our family of four. We were originally supposed to stay 3 nights, but decided to leave after 2 nights. We were disappointed by the room and it's lack of maintenance and upkeep. The kitchen was dated with an old stove and fridge and a creaky refrigerator door. The steps leading...
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Good Evening lwspilates,
Thank you for taking the time to give us feedback on your recent stay. It sounds as though our hotel did not meet your expectations and I sincerely apologize for this. Please be assured that we are continuously working to keep our hotel well-maintained. We encourage you to visit us again to see these improvements!
Warm Regards,...
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We really enjoyed our four day stay. Quality service, clean, well maintained rooms and access to a fantastic gym within walking distance are all included in the price. This was our second time staying here and now we won't stay anywhere else when we are in Kansas.
Good Evening Arfilis,
Thank you for your refreshing feedback! I'm glad you were able to take advantage of the complimentary gym passes - they are a Great complimentary amenity!
We are very pleased you Enjoyed your stay and look forward to seeing you again!
Warm Regards,
Walker Swan
General Manager
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This place is far different from most big-city hotels; it has a residential atmosphere, pleasant amenities, and the room was comfortable and quiet. I have stayed here before, and will do so again, as I travel a good bit. I am utterly incredulous at Sean P's disparaging review -surely not the same place - and if it was SO terrible,...
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Good Evening Mark K,
"An island of Calm" - What a Great way to put it! I'm glad to see that you Enjoyed your stay! Thank you for your feedback and kind words, it is certainly appreciated.
Warm Regards,
Walker Swan
General Manager
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