This property is clean and comfortable, the only thing it lacks is an upgrade. The rooms are outdated. The property and the rooms are clean, the staff is fantastic and the location is right off of I-35. .
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The hotel is easy to find right off US 35 in Lenexa, just slightly north of Overland Park. The hotel has been refurbished, with a welcoming front desk not far from the pool area. The rooms have new furnishing, as well as excellent mattresses*Sleep Number beds). We had three rooms at the hotel, celebrating a delayed Christtmas with our grankids,...
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I must commend Kat and Angela for their wonderful professionalism and courtesy shown to me during my two days at the hotel. They were friendly, engaging and responsive to my every question. Both are to be highly commended.
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Mr. Mike R:
You are absolutely right. They are terrific at Customer Service. We at the Crowne Plaza Hotel focus daily on what we can do to make each guest have an enjoyable stay. One thing we truly believe in is interaction with our guest through direct contact and keeping upbeat. We are very fortunate to have a great staff...
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It is always good to know what to expect.
This is my third visit to this Crowne Plaza, and it is still a great property!
Service is excellent. Rooms are well taken care of, good work space, and comfortable. Most rooms have the Sleep Number beds, good if you like those.
The only down side in the rooms is the...
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Dear on-the-journey:
Thank you so much for taking the time to post a review. One of our focuses at the Crowne Plaza is to provide the best customer service we can so that we have repeat customers such as yourself. Thsi is one way we measure our succes in our business. I too believe we have rooms that are well...
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I was there for a 4 day business trip.
I stayed here because it was rated #1 on trip advisor,
but I was concerned because there were a few bad reviews.
Others who were attending the same concefence as me were staying
at a different hotel that had a "special" rate (which was funny because my rate via expedia was...
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Dear hiplainsdrifter:
It was great to hear that you enjoyed your stay at the Crowne Plaza Hotel KC-OP. It gives me great pleasure to share your comments to our staff in the next Service meeting. We are very fortunate to have such a great staff that really cares about taking care of our guests. If we can be of service...
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My husband and I brought our two daughters to KC for a weekend to visit the AG Store at the Overland Park Mall, which is just a few blocks from the hotel. The hotel was great - nice pool and hot tub and a very good breakfast buffet in the morning.
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Dear Amanda Omaha_11:
Thank you for taking the time ot let us know how much you enjoyed your stay while visiting the American Girl store. With the amenities that we offer, we feel like you that we do have great amenities to offer families that visit the AG store. On your next visit, don't hesitate to call me if I...
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I stay at this hotel every other week for a few days at a time. This is a great place which is centrally located near Overland Park. The service is good, staff is friendly.mthe hotel has a restaurant and bar which are very good and well priced with nightly specials. The staff stays consistent which is always a good sign....
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Dear Stopone:
Thank you so much for taking the time to post a review. I really appreciate the comments, especially the great service you receive from our staff. You mentioned that you do not like rooms by the Atrium. Please let us know and we can put in a comment on your profile that will alert us on your preference...
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The Crown Plaza is a great location and value for a weekend visit to Kansas City sights. It is located in Overland park very near the huge mall and right off HWY 35. It is less than 20 minutes from down town Kansas City (depending on traffic). This is an older, convention hotel but the rooms were fine. Bedding good,...
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Mr. Hugo Hobbs:
Thank you for taking the time to send us your comments about the facilities at the Crowne Plaza Hotel. One exciting thing is that we have many amenities to offer families as well as the business traveler. On your next visit to KC we hope that you think of us again.
All the best,
Jerry Albert
General...
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I stayed here about 5 months ago and had a great visit. I returned this week and was not disappointed. I was treated very well by the staff and found the hotel to be clean and comfortable.
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Reviewed 16 July 2011
Dear Mr. Hanagrom:
Thanks for taking the time to tell us how we are doing. We strive to maintain consistency at the Crowne Plaza Hotel and with your comments we seem to be doing the right thing.
Again thanks for your business and we look forward to seeing you again.
Jerry Albert
General Manager
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I went here for my friends birthday party just last night, we were all very excitited. We had a great time dont get me wrong but it could have been better. First off it was beatiful it looked like the isndie of a grand ship, the pool was also very nice. Well, my friends and I got there at about...
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Dear Ms. Sarah V.:
First of all I want to thank you for choosing the Crowne Plaza Hotel as your place to stay while in Kansas City. We appreciate your business. I have reviewed our procedures that involve our security personell and I can assure you that we work daily on making sure our guest have a pleasant stay. I...
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