Close to KUMed, older hotel needing overall remodel. Made reservation for king bed, paid extra for king over queen. Got my room key, I find 2 queens. Returned to Front desk, sorry we do not have a king for you. But I paid extra for it, you can have 2 queens for the same price. NO way. Then she gives... More

Disappointing from start to finish. Drove 6 hour to KC in sloppy wet spring show. The only dry spot was under the canopy but that is where the shuttle van was parked for 3 consecutive days. (may 2, 3 &4th) Our assigned room Was a smoking room We don't smoke back to desk and we got a different room. I... More

we stayed sunday nite april 14th. room 112. the bathroom floor was VERY VERY dirty and the tub had something in it VERY possible a bug. when I got up in am my mom was up and it was gone so she must have taken care of it.beds and pillows were good. I called the lost and found guy when... More

we had booked 3 rooms back in February for the bon jovi concert that was April 13th...4 days before we were informed that the rooms had been cancelled...when asked for the reason they wouldn't provide on and the manager wouldn't return the phone calls...talkd to corporate office and got our rooms back...show up for check in and only 2 out... More

This is no joke folks. If you are considering this place, think again. I checked into my room, did an inspection of my bed (common for me, since i stay in hotels a lot), and found several bedbugs underneath the pillows and top sheet. I checked out immediately and found somewhere else to stay. Do yourself a favor and stay... More

This is the second time I have stayed at this hotel. My stay was during one of the massive snow storms in Kansas City. I had to be at KU Med the next morning, and while it would have been nice to stay at the hotel just across the street from the hospital, they were booked. I have read the... More

1. We were given an already occupied room at check-in!! Yes, you heard it! How the heck does that happen when their computer/system shows the room as available? Well it does according to the lady at front desk. 2. The breakfast was very limited with bruised and/or rotten apples!! 3. Water temperature kept on altering even when we tried to... More

Either we accidentally stumbled onto the set of "Harold & Kumar Run a Best Western" or these clowns really don't know what they're doing. After reserving a non-smoking queen bed room online, calling to confirm that afternoon, we arrived at 11pm to "non-smoking 2 beds, right?" We corrected them, and one sent the other running down the hall to check... More

We have stayed at this hotel a number of times. The front desk staff have always been very friendly. The rooms are clean and comfortable. Obviously, this is not a new hotel but it is a very nice value for a reasonable room. The hot tub is nice. We especially like the variety that they have for breakfast. The omelets... More