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SpringHill Suites Des Moines West

3.0 of 5
1236 Jordan Creek Parkway, West Des Moines, IA 50266
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Ranked #16 of 16 hotels in West Des Moines
3.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    5
    10
    7
    5
    3
Date Rating
pauleugene00
Darlington, Wisconsin
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 18 September 2011

If you're on a budget and book a "single queen" room, you definitely will get a "handicap accessible" room. I didn't realize that until I got to the room. Maybe it's just me, but I didn't want to stay in what reminds me of a room in an assisted living facility. I asked for a different room, but the front... More

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Kelly Ann McMillin, Manager at SpringHill Suites Des Moines West, responded to this review
19 January 2012

Dear Pauleugene00, Thank you for your candid review of your stay. I am pleased that overall you found your stay to be enjoyable. However, I would like to offer my apologies for the confusion regarding the Single Queen room type . I appreciate you bringing your concern to our attention and I will look into better clarification in the future.... More

herniaowner
Omaha, Nebraska
Senior Contributor
46 reviews
18 helpful votes
3 of 5 stars Reviewed 16 August 2011
1
person found this review helpful

Forget about special rates during the state fair time. If you can find a room, I suggest you book it. That’s how I found this hotel. It turned out to be a little more expensive than what I usually pay in this area, but not outrageous either. The room, a suite without doors, was clean comfortable and came with a... More

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RudyIowa
Iowa
1 review
1 helpful vote
2 of 5 stars Reviewed 15 August 2011
1
person found this review helpful

The first thing that should of tiped me off was the lack of supporting the "gov't rate" because it was the last room available(way to stick it the customer)! It was definetly an overcharged rate especially for the room we got! Our carpet was soaking wet which in turn made the whole room smell musty and the humidity in the... More

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PQBrown
Washington
Contributor
13 reviews
9 helpful votes
2 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

I should have known better. Anytime a hotel offers waffles the place is infested with families. Unlike cock-roaches, this crowd comes out in the daylight. The hotel is in serious need of updating. Old furniture sits over old carpets that host an old smell. At least the old towels match the outdated decor. As a business traveler, I was initially... More

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theottos09
Lucerne, Missouri
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 22 March 2011

well this was a second time staying here and the rooms are getting a little worn. But for the price, this is one good hotel. Since all rooms are suites, you have mini fridges and micros in all rooms. Also a nice breakfast is included. Hotel also has an average size pool that my 10 month old just loved. Overall,... More

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Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
24 March 2011

Thank you Ottos for coming back to see us again! It’s great to know your little one enjoyed the pool and that the suite worked out well for your family. Hope to see you next time you’re in West Des Moines! Best, Jessica Hill, General Manager More

2_IL_Travelers
Illinois
Contributor
14 reviews
12 helpful votes
1 of 5 stars Reviewed 2 March 2011

I have stayed in a Springhill Suites that was modern and very nice. It was newer than this location. The positve-friendly desk staff. Everthing else-from the room to the breakfast was poor. It did seem like the building was a former dormitory turned into a hotel. The room was dingy, especially the tub/shower/bathroom. The sink was separate from this room.... More

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Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
7 March 2011

Dear 2_IL_Travelers, Thank you for taking the time to review our hotel; we appreciate your comments and regret that you did not have an enjoyable stay with us. We value all feedback as it is essential to providing superior service and accommodations and take your comments very seriously. Please know that we will be conducting a refresher training with the... More

carlahCedarRapids
cedar rapids
1 review
2 of 5 stars Reviewed 22 February 2011

Our recent stay was marred by 4 interrupted painful nights of sleep. We politely complained after two nights & they would see what they could do. When asked for an eggshell mattress or replacement one they said they would leave message with next personnel on duty. One side of the bed seemed improved & the other worse. We called, we... More

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Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
7 March 2011

Dear carlahCedarRapids, Thank you for taking the time to share your comments on our hotel, and please accept my apologies for your discomfort. I regret that you were not able to get a good night’s rest and that we were unsuccessful in resolving the situation to your satisfaction. Once again, please accept my personal apologies. Best regards, Jessica Hill, General... More

Winsotn
Washington DC, District of Columbia
Contributor
16 reviews
21 helpful votes
3 of 5 stars Reviewed 17 February 2011

The physical plant is standard SpringHill Suites. Nice little sitting room and a smallish bedroom. No restaurant. No bar. No excitement at all. Located several miles West of Des Moines and about 10 miles from DSM. (The Marriott at DSM is less costly and much better run.) There are at least four other Marriott properties within 1/2 miles of this... More

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Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
21 February 2011

Dear Winsotn, Thank you for taking the time to review our hotel; we appreciate your comments. We invite you to join us again on your next trip to West Des Moines and enjoy the light refreshments we offer at our weekday evening social. Best regards, Jessica Hill, General Manager More

Trip2642
West Des Moines, Iowa
1 review
1 of 5 stars Reviewed 16 December 2010

Everything was fine until the morning of our stay. After filling up the whirlpool, we turned it on to find suds and hair come shooting out of the jets. We immediately got out to take a shower only to learn that only cold water was available. When we asked the front desk about it, they indicated that there had been... More

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Dena Heinlein, Manager at SpringHill Suites Des Moines West, responded to this review
17 December 2010

Dear Trip2642, Thank you for your review; I appreciate your comments and hope you will accept my sincerest apologies for your experience in the whirlpool. Please know this is not typical of the level of cleanliness we pride ourselves on providing, and that this is being addressed with the entire housekeeping team, management included. My apologies as well on the... More

SnowbirdAkron_OH
Akron, OH
Senior Contributor
38 reviews
15 helpful votes
4 of 5 stars Reviewed 9 August 2010

We only stayed here one night and were pleased with the size of the room and the cleanliness. We liked the sitting area, frig and other nice touches. The staff was very courteous and helpful when we were looking for a place to eat dinner. The breakfast buffet was as good as can be expected and met our needs. This... More

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SpringHill Suites Des Moines West Also Known As

  • Springhill Suites West Des Moines
Address: 1236 Jordan Creek Parkway, West Des Moines, IA 50266

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