This hotel is a disgrace!! Needs a major makeover!! The staff was so not helpful, and the cleanliness was nonexistence! More

The hotel was fine, it allowed pets which was our number one priority. There was something wrong with the heat though and stayed on the whole time. it got a bit warm in the room (82!) but to be fair, we didn't complain since we were only there overnight. They were able to accomodate our request for a room on... More

This hotel was on the end of being in the Holiday Inn franchise. I understand because this was one of the older hotels in the chain and the new look that Holiday Inn and Holiday Inn Express hotels are doing now, it was time for this hotel to change. Hopefully it can continue to be a decent hotel as a... More

Stayed for 4 days and found all staff to be extremely friendly and it was quite obvious Providing the best Customer Service possible was everyones goal. It would appear the Hotel is in process of total remodel. Most has been done but a few things still in the process. Could not have been happier!! More

I've stayed at this hotel for the last five years to celebrate my great nephews birthday. It has always been a great hotel for this event. Only this year I noticed the place is in need of more than just a facelift.... More than just new carpet, furniture and window covering (which are for the most part in good shape).... More

I stayed at this hotel during week nights for two months in 2008 and again for two months in 2010. The staff has really treated me like one of their family and they always asked how they could make my stay more enjoyable. I plan to return to this property again in 2012 for my next two-month job assignment in... More

The Holiday inn in Mason City was in a convenient location. The check-in staff were friendly. The quality of my room was not what I would expect at a Holiday Inn. The bedding was updated and the bed comfortable. The air conditioning/fan was noisy and leaked water. The wall paper in the room and bathroom was pealing--obviously a mold problem... More

First time in Mason City and someone else booked it for us, so I have no idea what to compare it to in the area. We stayed in the main building, an enclosed motel in the old Holidome style, which I'm sure helps a great deal in crappy weather, and is safer too. The place is old, but the rooms... More

Clearly, the building itself is an older building, though it seems generally well maintained, at least in the main building. I know there is the annex building, but we did not stay there so my review is based upon the main building. Building is two floors with no elevator, only stairs. Keep this in mind if you stay in the... More