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Holiday Inn Hotel & Suites Des Moines - Northwest

2.5 of 5
4800 Merle Hay Road, Des Moines, IA 50322
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Ranked #26 of 43 hotels in Des Moines
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    1
    4
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    7
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Date Rating
Stopone
Las Vegas
Senior Reviewer
6 reviews
4 helpful votes
2 of 5 stars Reviewed 25 January 2012

I'm loyal to the holiday inn and try not to post negative comments. I travel 3-4 nights per week and still am looking for the place to stay in Des Moines . I've stayed here 6 or 7 times but last night was my last. There was "left overs" in the toilet when I got there. Coffee pot was dirty... More

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SzczRob
Chicago, Illinois
Senior Contributor
33 reviews
14 helpful votes
3 of 5 stars Reviewed 16 January 2012

We had a last minute trip to Des Moines that happened to coincide with the 2012 Presidential Caucus. So there were limited rooms available and it seemed that prices were a little higher than warranted. Staff was great, furniture and amenities seemed a little old for the prices (may have been due to occupancy rate of the city). Everything was... More

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Blake F
River Falls, Wisconsin
Reviewer
4 reviews
4 of 5 stars Reviewed 4 January 2012

We booked this hotel with a bargain basement rate through Hotwire. Had seen poor reviews, but had also noticed those reviews were getting older. We had a very nice experience. The room was clean, modern, and comfortable. The pool area is enormous (I'm guessing it was once a Holidome) and the sound echoes, but the kids loved the pool and... More

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Jantastic
Chicago
Senior Contributor
31 reviews
18 helpful votes
5 of 5 stars Reviewed 24 October 2011

My husband and I stayed in a junior suite w/ king sized bed. There was a $20 pet fee and policy to follow, and it was respectful and reasonable. The bed was amazingly comfortable with a variety of firm, medium, and soft pillows. I didn't swim or use the hot tub, but I took a look and will make sure... More

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renard8450
Kansas City, MO
Senior Reviewer
7 reviews
11 helpful votes
3 of 5 stars Reviewed 16 August 2011
1
person found this review helpful

I was rather reluctant to stay here given the poor reviews on Tripadvisor, however a last minute trip to Des Moines during the Iowa State Fair left me no other hotel choice within 40 miles. The price was far higher than it should have been but it seems like every hotel in the area raises their prices at that time... More

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Troy Thompson, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
17 August 2011

First off, thank you for staying with us. I am sorry your stay did not go as well as planned, the first weekend of the State Fair is always a busy time in Des Moines. Our front desk staff should not have complained about the reservation not stating you had a pet, and simply explained our hotels pet policy and... More

4babygirls
Senior Reviewer
6 reviews
3 helpful votes
3 of 5 stars Reviewed 31 July 2011

I stayed here for business not personal travel. The lobby wasn't bad, but once passed that the hotel was very dated. My room was musty smelling, something that was difficult to get out of my clothes. I spent 5 days here and staff was great. My room had a very nice LCD tv and the beds were comfortable. The appearance... More

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Troy Thompson, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
17 August 2011

Thank you for your review. I am sorry your room had a musty smell, I am not sure if you let our front desk staff know, but we would have gladdly moved you to another room to make your stay more pleasant. If there is anything we can do for you let us know. More

brendamarie83
Waverly,Ia
Senior Reviewer
7 reviews
3 helpful votes
2 of 5 stars Reviewed 25 July 2011
1
person found this review helpful

My husband stayed here two years ago. Two years ago he told the staff that there was bloody hand prints in the stairwell. Fast forward two years... still there. We are staying here for business through a government contract. Not by choice. The scary part is that the hotel has been remodeled since then. Or parts of it anyway. More

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Troy Thompson, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
28 July 2011

Thank you for the information. After talking with our front desk staff and investigating both our stairwells we were unable to locate any hand prints. We ask guests with any problems or concerns to come to the front desk and let them know that way we can resolve or investigate the issue at that time. If there is anything we... More

RollingSuburban5
Ravenna, Nebraska
Senior Reviewer
6 reviews
7 helpful votes
2 of 5 stars Reviewed 22 August 2010
1
person found this review helpful

We stayed while traveling though IA on I-80. This is the 3rd time we've stayed here. I don't remember it being $150/night before, but with a family of 5, there are not a lot of options with enough room for everyone to sleep. We got a "family suite", which offers a bedroom with a king size bed, & a room... More

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Troy Thompson, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
10 November 2010

First off, I am sorry for the delay in responding to your review. I understand that your past stay with us was not what it should have been and would like to resolve the issues you encountered. I am having my Housekeeping and Engineering departments go through and inspect all of the rooms to make sure everything in the rooms... More

cruffco
Cedar Rapids, IA
1 review
2 of 5 stars Reviewed 19 August 2010

Room, bathroom and elevator were extremely dirty. We had adjoining rooms with family. Both had live spiders, ants on curtains, bathrooms. Carpet was actually moist so we didn't walk around w/o shoes. For the money we were angry and dissapointed. It sealed the deal for me not to stay in anymore Holiday Inns, as recently each one has been unacceptable... More

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dinky3251
Phoenix
Contributor
11 reviews
9 helpful votes
2 of 5 stars Reviewed 26 July 2010

I'm traveling for several weeks and am staying in Holiday Inns along the way. Compared to the previous 3 Holiday Inns, this one was very disappointing. Pros: great and helpful staff new and updated linens - nice beds lobby area was welcoming and comfortable quiet rooms and fans Cons: older property in need of renovation wallpaper in hallways peeling ceiling... More

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Troy Thompson, Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review
10 November 2010

Thank you for comments on our property, we take every comment and see what we can do to improve the way we do business from them. We strive to provide excellent customer service to each and every guest that walks through our doors. We are currently going through the Holiday Inn brand relaunch and are currently updating every area of... More

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Holiday Inn Hotel & Suites Des Moines - Northwest Also Known As

  • Holiday Inn Des Moines
  • Des Moines Holiday Inn
Address: 4800 Merle Hay Road, Des Moines, IA 50322

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Holiday Inn Hotel & Suites Des Moines - Northwest
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