Was in town for a one night stay. I'm glad I used Marriott points because spending cash here would have been hurtful.
The place is a victim of owner neglect. From stepping on the elevator, which looks like it's a construction site, to entering a moldy-smelling room, to the aroma which pervades the entire 3rd floor - the place is...
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I tried to book the nearby Comfort Suites but they were filled so I ended up here. Everything was just "okay". It's really so easy to add a few features and be exceptional. Room was okay, neighborhood setting was just okay, front desk help on check-in was just okay. Breakfast buffet was lacking variety seen at comparable price point hotels....
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Thank you for taking the time to share your experience. I do apologize that your stay did not meet and exceed your expectations. We will be going through a renovation this spring to give the hotel a fresh new look. We have also placed local restaurant menus at the front desk along with directions on how to reach each of...
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Everything was great...from check in to check out. Room was clean and smelled fresh. Breakfast had a really nice selection and they had it ready early for early travelers like us. We were pleased with the entire stay!
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Thank you so much for the wonderful response. We love hearing when our Guests have a wonderful experience!
Enjoy your day.
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Stayed at this Fairfield Inn during Burlington Steamboat Days. The staff was very courteous. Talked us thru all of the details of the hotel. Offered us bottled water for being rewards members. Enjoyed our stay. We will be staying there again next year.
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Thank you for the taking the time to post your wonderful experience at our hotel. I share these with the Staff and they love when we have delivered our Promise to you of an exceptional stay. We look forward to accommodating you again on your next visit to Burlington. Enjoy your day~
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I checked in at 11pm and was given a room. The bathroom had used bars of soap and half empty bottles of shampoo in the shower. Upon further inspection of the room, we pulled back both sets of sheets to find one set had dirt on them as if someone had been walking on them and the other bed had...
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Thank you for taking the time to share your recent experience at our hotel. We pride ourselves on providing each guest with a clean room and exceptional customer service and in your experience we failed. I have shared this opportunity with the Head Housekeeper as well as the Front Desk Manager to allow them to speak with all involved. We...
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We are business owners during our normal days, but were on a motorcycle vacation when we stayed at this Fairfield Inn in Burlington, IA. on 06/15/11. The check-in staff was great and didn't judge us for coming in on motorcycles as happened at another Fairfield Inn the next night. The front desk guys were friendly, smiling and helpful. What a...
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The staff and I were so excited to read your feedback about your recent stay with us. Thank you for the wonderful reveiw! We strive to provide all of our guest with 10 Star Service througout their stay. We look forward to having you come see us again!
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We stayed there for three nights while in town for a wedding. The rooms aren't horrible, but will be in need of an update at some point in the near future. When we first walked into our room it had a STRONG floral room freshner aroma. We found a device attached to our air conditioner vent and removed it. The...
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Thank you for taking the time to share with us your experience at the hotel. I am happy to share with you that we will be renovating all guest room furniture this Spring. We are so excited to give the hotel a fresher more modern look.
The staff enjoyed reading your comment about the great service you received. We strive...
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I stayed here one night on a business trip and it was adequate. The staff was friendly and the room was clean and comfortable. The breakfast was good. No major complaints except the shower tub did not drain and filled up with water. The hotel is showing some wear and could use some minor remodeling. The location is not convenient...
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Thank you for taking the time to share your experience of your recent stay with us. I apologize that the shower drain did not work adequately. Even though your stay was in October I researched the room and made sure it was properly fixed.
I am also excited to share with you that we will be going through a renovation...
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My Fiancé and I stayed at this hotel while in town for his sister’s birthday. She had blocked rooms for wedding guests, but by the time we called the rooms were all booked. The hotel upgraded us to a Junior Suite for the wedding room rate.
All of the rooms we saw including ours were very nice, well kept and...
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Thank you for sharing your experience at our hotel on Tripadvisor. We love reading such wonderful comments. We strive to make each guests stay enjoyable and relaxing. We look forward to accommodating you again on your next visit to Burlington. Have a great weekend!
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This is not a hotel to excite in any way. The rooms were ok, the facilities ok the service was great at check in, but at check out all the staff were on the front step having a smoke and a chat. Breakfast . . . ok. Location seemed remote to me and you'd need a car to get around,...
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