Even though I read this hotel had given smoking rooms to non-smoking reservations, I thought those were flukes...until they did the same to me. When I checked in near midnight, the clerk said nothing about my room being smoking. I walked in and the room reeked. Immediately called the front desk and was told there were no non-smoking rooms. (That... More

Nice Staff. This Hotel is obviously a converted Hampton Inn location. The Best Western is nice but the newer Hampton type updates have not been made. TV's are old , bed comforters mattress etc are the same used in Hampton Inn but older. Good value and much cheaper than the new Hampton Inn in town. Good location for food gas... More

Planned a stay one night on my way to Northern, Ohio. Booked online. I reserved a room with a credit card I don't normally use. I discovered some fraudulent activity on the card a few days before I left so I put a hold on the card. I forgot that I had used this card to reserve and arrived late... More

After a bad experience with the motel, (DI), next door, this property is terrific. Large, clean rooms appear to be recently upgraded. Bed and bath linens new and clean too. Reasonable rates. Rooms have all the added features you expect. Good breakfast. Convenient location to area eateries.

Basic clean hotel, undergoing renovations. Located by a train track, very loud and disruptive at nite, as was the AC unit in the room.

I think it is the best value for the money in the area. The only annoyance for me was their dropping yogurt from the breakfast bar on weekends (go figure). It is well insulated from outside noise and the mattresses are comfortable. Some rooms have a microwave and refrigerator. The HVAC is noisy, in my opinion, but no more than... More

My husband and I were in Richmond to visit relatives for a few days. I chose the Best Western since it had the best price for a 3-day stay, I had a rewards card, and the reviews were fairly good. We arrived around 9 PM and check-in was quick and friendly. Our room was clean and no smell detected. The... More

this was a business trip to the Richmond Indiana area for a 5 night stay. the hotel was clean, the people were very pleasant, the fitness facilities were good, and the breakfast was good. the maid service was very good. I have no complaints about this hotel. all was good and I would plan to return to this hotel in... More

October 16,2011. Got stuck in the elevator 20 minutes. No response from front desk other than to "reset the elevator" four times. There is an alarm button in the elevator and a phone panel. There is no actual phone. I was gotten off by fellow hotel customers. Not management. And I was charged the full room price even though the... More