We booked rooms for two days since we have relatives on Lake Shafer. Only disappointment was that the pool, which is part of a workout facility, was closed for the holiday. The staff allowed us to cancel the second day without penalty.
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Brenda was awesome! She immediately found my family a room at the last minute, she was cuorteous, she listened to our needs, and really understood the urgency for me to get a room. She has the best customer service I've experienced this year! The room is wonderful and I am looking forward to a relaxing and comfortable stay. Thanks, Brenda!!!!
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O man,i dont know where to start,let s say it was a big disappointment,dirty place it smells good when you walking,when you look closer it is filthy wrinkled sheets,bad head shower,dirty carpet,i can go on and on....Let s talk about the staff not friendly at all,it s what i call it PISSY ATTITUDE.They have what s so called Tuesday night...
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First, let me start by saying that we appreciate all feedback that we receive and use these comments to continually train and improve. We take service, cleanliness, and maintenance very seriously.
It is our goal to assure that every guest has an extraordinary experience at our hotel. We take pride in our facility, service, and amenities.
We have received many...
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Stayed there for one night on business. This hotel was clean, no frills. Nice front desk staff, easy check-in and check-out. Continental breakfast was limited - pastries, juice, apples, yogurt. Bed was adequate and comfortable. My showerhead was horrible - it literally dripped out water. Tried to fix it, but to no avail. Of course I didn't find out until...
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Pretty average hotel, been to better and worse. The Staff very helpful and friendly!! Nice Continental breakfast set up.Only complaint pool very strong bleach smell, overheard many comments and our 2nd flr pop machine was sold out almost everything, had to go to other flrs. Would go back though.
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This place is clean, but the service lacks! Nobody willing to assist. The stay would have been pleasureable if they would care for customers.
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This review is long overdue and I apologize. Let me start of by saying that I travel quite a bit on business and make my rounds to Monticello at least twice a year, one week at a time. However, I stayed there back in May 2008 and guess what... I had "insect stings" all over me from my first night...
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Please let me assure anyone reading this posting that we are a very clean hotel. We have in fact earned a Best Western Director's Award. Only Best Western's demonstrating the highest standards in cleaning and maintenance can earn this award. The guest's complaint is an isolated one and there is not a factual basis for the guest's problem being related...
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We stayed at this hotel because it was one of two offered for a wedding that we were attending. Being that it was a Best Western hotel, I was expecting nice accommodations (especially for the cost that they charged us). I was extremelyy disappointed at the uncleanliness of the room when we first walked in. And when it came time...
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We were in town for a wedding that started at 4 o'clock not far from the hotel. We called earlier and asked if we could check in early --so we could get ready for the wedding there. We were told repeatedly that there was a full house the night before and that they could pass our request on to housekeeping...
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This hotel is incredible. The entire place was spotless, the staff was very friendly and courteous. I loved the full fitness center that is available for free to hotel guests. My kids couldn't believe the indoor full court basketball court and tennis courts that was available to them. The pool, hot tub and sauna were used by my entire family....
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