I visited this hotel about 5 years ago and just visited yesterday. The hotel has aged. There is no mini-bar or refrigerator in the room. We went to the waterpark and there were not sufficient towels in the room for our family of three. The small, old tube TV felt ancient. The food in the restaurants in the hotel is... more

To start off, Austin at the front desk was awesome (and very cute). The waterpark was awesome and the lifeguards were nice and friendly. I have read the reviews saying the lifeguards were mean, etc. I wouldn't say that. They are focused. The only thing I HATED was that MOST hotels provide you with a mini fridge. This hotel didn't.... more

I suggest you call ahead to see what activities are scheduled for your stay (birthday parites, family reunions, and other gatherings for example), weekends seem to be SOLD OUT which in our case made it difficult for us to relax and have a good time. We have small children and with the high volume of people the water park was... more

Where to start??? Check in was the most unorganized experience I have ever encountered. The front desk staff was rude, almost as if they hated their jobs. The lady that checked me in, didn't care about customer service at all. While she was helping me, she kept walking away to talk with other staff members, while there was a long... more

The main attraction of this hotel is the adjoining indoor waterpark. When I was there it was filled with families who were taking advantage of the special waterpark room rates and the "kids eat free" deal. Unfortunately, the entire place smells of chlorine (from the pools) and damp carpet. Enormous families wander the halls in dripping bathing suits, carrying huge... more

whats wrong with this hotel and holiday inn! I was unable to even stay because to staff the hired doesn't understand English and booked the wrong package. so to change it i had to change my room.... then there's no room available!! I also called to cancel everything and the woman on the phone gave me another persons information and... more

My husband and I plus our two small children (ages 2 and 4) stayed at this hotel last week, and I have such mixed feelings about our experience. We purchased the package w/ the zoo, children's museum, and water park tickets plus "free" night's stay. I put free in quotes because I strongly feel this hotel inflates their prices in... more

I rated this okay as the hotel room itself was not all that clean. We requested clean sheets for the bed after seeing yellow spots. They just remade the bed, but did not change the sheets. Also, there were nasty dirt stains and holes in the curtains that were unpleasant to look at. On another note the kids had a... more

We stayed here to go to the Caribbean Cove Waterpark and the Indy Zoo and Children's Museum. Went with immediate family also so we had 3 rooms total. The rooms were nice and clean but the beds were not comfortable for everyone. One bed was even broken so it sloped towards the floor. Rooms were not stocked with enough towels.... more