We stayed at this Four Points for Super Bowl weekend when it was full, full, full. The staff was incredibly helpful and friendly. We were sitting in the indoor pool area having our morning coffee when the staff engineer came to check the water in the pool. Five minutes later he returned with a pot of hot coffee and cream...
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Trip Advisor Member,
First and foremost, we wanted to say “Thank you” for the time you took to post your review on Trip Advisor. As I am reading your review, I could not be more proud of our team and the level of hospitality they delivered to you during your stay with us. The Super Bowl was a busy and...
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I travel to Indianapolis every month for business and this is the first time i've stayed at this hotel. The staff is extremely friendly and helpful. The guy at the front desk looked up where I could get a sandwich close by. He also let me know where the closest mall was so I could do a little shopping.
Kyle,...
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Valued Member,
Thank you so much for sharing your feedback on trip advisor. It sounds as though our staff was able to make some recommendations regarding local dining and shopping options. I hope you we were able to make you feel welcome and comfortable while you were away from home.
Have a great day!
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Great staff, large rooms, excellent beer and scotch selection at the bar. Food is exceptional. Kyle the Bartender is outstanding.
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Keith,
Thank you for your valued feedback. We just rolled out a new menu and are hearing some great reviews. I am happy to know I can add your name to this list.
Make it a great day!!!
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I travel here for work, and it's very uncommon when people recommend hanging out and eating dinner at the hotel bar. In addition to clean rooms and a nice decor, there's Kyle the bartender. At dinner time he greets guests with a warm welcome and serves up cold frosty beverages. He is the best bartender, bar none (pun intended).
This...
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Dean,
Thank you so much for taking the time to comment on our hotel via Trip Advisor. I must agree that it is uncommon for guests to recommend the hotel bar, however here at the “Four Points” we feel we create a unique atmosphere that is hard to find, but certainly valued.
Thank you for your kind words and feedback....
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I stayed at the Four Points for 3 nights during a weekday stay for a business conference. I paid ~$95 a night booked through a popular travel website which was on par for several other hotels nearby.
The Good: Friendly and helpful staff, clean room, comfortable bed, good room cleaning and service during the day while I was out, plenty...
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Valued Guest,
Thank you for taking the time to respond with your feedback on trip advisor. It is always great to hear that our guests find our staff friendly and accommodating. However it appears that you had some issues with connecting to our WIFI. Thank you for this information, I will speak with our provider to look into this issue...
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The staff at this hotel was the best that I have worked with in 22 years, especially with taking a large group of teenagers. Every single staff member went overboard to serve us. The hotel food was awesome.
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Ms. Housh,
Thank you so much for taking the time to share your thoughts on Trip advisor. It truly was a pleasure to work with yourself and your team members. It is our goal that each and every one of our guests receives the highest level of service when staying with us. We are happy to hear that you shared...
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Very helpful professional staff provided great service during our guest's stay at the Four Points during a very hectic weekend. We have heard nothing but compliments from our group.
Gunars Z. Kancs
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The Four Points team wanted to thank you for posting your review. We could not be more thrilled that you found our staff to be accommodating.
We look forward to hosting your next event with us.
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Cold Water Problems:
My first room - 221 didn't have hot water. I called the front desk and they said someone would be right up. Two hours later I had to call again. This this the maintenance guy came up, spent 20 minutes fixing the problem and told me it was fine. I specifically asked "both the shower and the...
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Dear member,
Thank you so much for taking the time to compose your review and provide our team with your valuable feedback. When our management team took over this hotel we recognized we did have a problem with consistent hot water in our guest rooms. This was an issue that was previously ignored by past management. During our tenure we...
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My hubby had a medical procedure in the area and the doctor's office gave us a list of nearby hotels, which is how we ended up here. It was a nice stay. The rooms are a bit worn but it is obvious they try to make up for it with nice touches.
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Valued Traveler,
We appreciate the time you spent to write your review. Our sales team has done a great job establishing relationships with the local medical facilities to ease the cost of travel expenses. We are happy to know you took advantage of this offer.
I hope everything went well with the procedure.
Sincerely,
Zachary Donofrio
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My DH and I were in town to visit traveling son. We pricelined this property and were thrilled with the results! Our room was clean and looked as if it had been newly refurbished. The property looked to be full. No noise from the hallway or from outside. Lovely bathroom - refrig in the room (love that - better for...
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Thank you so much for taking the time to complete your review. We could not be more pleased that you found your room comfortable and accommodating while traveling.
We look forward to seeing you again the next time you are in town visiting your family.
Sincerely,
Zachary Donofrio
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55 Reviews
168 Reviews
