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Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5
8787 Keystone Crossing, Indianapolis, IN 46240
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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #33 of 185 hotels in Indianapolis
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224 reviews from our community

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Date Rating
Salem, Virginia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 of 5 stars Reviewed 22 May 2013 NEW

Great hotel with a nice restaurant and bar on site. Location was fantastic. Nice high end mall located beside the hotel which made it easy to shop for additional clothes while I was in town. Only 15-20 minutes to downtown when we went to the Indiana Pacers playoff game. Only issue I had was the bar service was quite slow... More

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See 2 more reviews by David A for Indianapolis
USA
Top Contributor
130 reviews 130 reviews
103 hotel reviews
Reviews in 105 cities Reviews in 105 cities
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Great hotel attached to a new shopping mall. Rooms are very nice and neat. Club lounge with lots of food and drink choices. Gym well equipped. Looks like a new hotel. Parking is in a free garage attached to the hotel and your car is covered. Keyed elevator to keep people out and off the club floors and dont belong.... More

Was this review helpful? Yes 1
See 2 more reviews by Larry8241 for Indianapolis
O'Fallon, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013 NEW

This has become our hotel of choice for our yearly trip to Indianapolis. It's location is great. There is a nice mall, restaurants and a movie theater within easy walking distance. The rooms are very clean. We enjoyed the free wifi and parking and if you stay on the 12th floor you can take advantage of the club lounge which... More

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See 2 more reviews by BetsyOnline for Indianapolis
1 review
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

Not sure I would stay there again. The lobby was very loud and busy when we checked in, which is a good sign but overwhelming. The lady at the front desk didn't notify me they'd be taking $50 out of my account for a hold. She also didn't tell us to use our room card in the elevator to get... More

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Glasgow
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

This is a superb looking hotel, I had a massive room but the best was most uncomfortable. Great pool, great gym, shopping mall more or less attached to the hotel which has Abercrombie & Fitch. Urban Outfitters etc. The gym and the pool are great and so clean. Room was spotless, have a little shop with some sundries...breakfast was not... More

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Sterling, Virginia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 15 May 2013

This hotel was super nice and pretty luxurious by my standards. The bed was uber-comfy, nice TV and the bathroom was great. No complaints whatsoever and I would definitely stay here again. It's situated sort of in between a mall so you could certainly do some shopping if you wanted. My room was down on the end so it was... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
17 May 2013

Dear Valued Guest, Thank you for your feedback. We are happy that you enjoyed our hotel and location. Our beds are available for purchase online at sheraton.com. We really appreciate you taking the time to write a review on your recent stay. We hope to welcome you back to the Sheraton at Keystone Crossing in the near future. More

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 11 May 2013

This was my first time in Indy. The Hotel has a lot of perks. Its attached to a small upscale mall so you can shop conveniently and walk directly back to the hotel on one of the levels. The SPG king rooms are a nice size, well appointed and reasonably quiet. I needed a refrigerator to store medicine and they... More

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See 4 more reviews by luvmycat2 for Indianapolis
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
17 May 2013

Dear Valued Guest, Thank you for your feedback. We are delighted to hear you had an enjoyable stay. We love our location at Keystone Crossing and are happy you were able to experience our amenities such as the breezeway to the mall, complimentary parking garage, and club lounge. We hope you to welcome you back to our hotel in the... More

Winamac, Indiana
1 review
4 of 5 stars Reviewed 7 May 2013

I arrived at the Sheraton early in the evening and had time to relax in the 12th floor lounge. I was greeted by Tamera who did an excellent job as hostess. She was so accommodating. She was wonderful and a lot of fun to talk to. She made sure the tables with snacks were fresh. As an employer myself, I... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
9 May 2013

Dear Valued Guest, Thank you for taking the time to provide us with feedback on your recent stay. We are delighted that you had a pleasant experience and enjoyed the Club Lounge. I will forward your review on to Tamera as well. Tamera is a huge asset to our hotel and we are glad that she was able to make... More

Winamac, Indiana
1 review
4 of 5 stars Reviewed 7 May 2013

We arrived at the Sheraton in Indianapolis and found the check in girls very pleasant. We then went to our room dropped off our stuff and proceeded to the lounge on the 12th floor. There we were greeted by a wonderful lady by the name of Tamera. She was wonderful. She went out of her way to make sure we... More

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SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
9 May 2013

Dear Valued Guest, Thank you for your review. We are so happy that you enjoyed our service and had a comfortable stay. I will forward this review on to Tamera. We are lucky to have employees like her who go above and beyond to make our guests comfortable. Thank you again for taking the time to write about your experience.... More

Greenwood, Indiana
Senior Contributor
42 reviews 42 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013

I stayed here for a conference. The facilities are great for a conference as the rooms are well lit; the HVAC seems to work well. The facility was recently remodeled. The king size bed in our room was very comfortable with large soft comforters. The television remote was confusing and you have to do some searching to find regular TV.... More

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See 24 more reviews by rmann9 for Indianapolis
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
9 May 2013

Dear Valued Guest, Thank you for providing us with feedback on your recent stay. We are happy you enjoyed our beds, bar, and location. We apologize that our bathrooms did not meet your expectations. We hope you will consider our hotel the next time you are in the area. Thank you again for taking the time to write a review... More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Also Known As:
Sheraton Indianapolis Hotel
Sheraton Indianapolis
Indianapolis Sheraton
Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Indianapolis
#16 Business Hotels in Indianapolis
#29 Family Hotels in Indianapolis
Price range (per night): INR6,438 - 13,812
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Sheraton Indianapolis Hotel at Keystone Crossing
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