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All 183 Indianapolis hotels »

Sheraton Indianapolis Hotel at Keystone Crossing

3.5 of 5
8787 Keystone Crossing, Indianapolis, IN 46240
Hotel amenities
Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #18 of 183 hotels in Indianapolis
4.5 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
    47
    32
    12
    5
    1
Date Rating
Holland, Michigan
1 review
5 of 5 stars Reviewed 31 May 2012 NEW

Our trip to Indy was absolutely perfect thanks to great accomodations at the Sheraton. The beds were great, food was wonderful, the service was top notch and the location by the mall was wonderful. We came with 4 couples and we all had the same experience. Thanks so much for all you did for us, we appreciate it. Scheme

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Grand Rapids, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 May 2012 NEW
1
person found this review helpful

My wife and I spent two nights at this property and thoroughly enjoyed ourselves. The room was clean and comfortable and a great value. Great location! The service was incredible and we found them more than responsive to our every request. We experience outstanding and consistent customer service from Laverne in Sales, Kelsey at check-in, Kiana and Laticia who were... More

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O'Fallon, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 May 2012 via mobile
1
person found this review helpful

We checked into the Sheraton after we had a horrible night at another hotel in the area. Sheraton was very nice. It was comfortable, clean and we felt like it was a good value. We actually paid less for this hotel night then for our horrible night at the other hotel. The location was great too- near lots of shopping... More

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Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
29 May 2012

Dear valued guest, thank you for your feedback regarding your recent stay at the Sheraton Indianapolis Hotel at Keystone Crossing. We are pleased you enjoyed your experience and we hope to see you again as your travels lead you back to Indianapolis. Warm regards. More

Terre Haute, Indiana
Top Contributor
132 reviews 132 reviews
Reviews in 52 cities Reviews in 52 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 25 May 2012
1
person found this review helpful

I stayed here one night after I had a minor surgery done in a nearby medical office. My sister stayed with me. Check-in went smoothly (I was even able to check-in early). The room was spacious with 2 beds, TV reception was fine, and room ammenities were quality. The hotel was very convenient--my sister went shopping in the nearby Keystone... More

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See 5 more reviews by Italophile for Indianapolis
Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
29 May 2012

Dear valued guest, Thank you for your feedback regarding your recent stay. We are pleased you enjoyed your accommodations at the Sheraton Indianapolis Hotel at Keystone Crossing as well as the convenience of the Fashion Mall and restaurant selections. We hope everything went well with your minor surgery and we will look forward to seeing you the next time you... More

Washington DC
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

Nicely located on the north side of Indianapolis very close to the interstate, Broad Rippple (bar district and more shopping than could be done in a weekend. The hotel has a Starbucks that is open until the early afternoon, a nice bar that stay opens late. The lobby offered sitting areas with sports playing 24/7 which is par for the... More

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See 3 more reviews by MrFunkinDC for Indianapolis
Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
29 May 2012

Dear valued guest, Thank you for sharing feedback regarding your recent stay. We are pleased you enjoyed your experience at the Sheraton Indianapolis Hotel at Keystone Crossing. We look forward to seeing you again in the future. Warm regards. More

Elizabethtown, Kentucky
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 13 May 2012

I was definitely unhappy with this hotel. First, although I was standing at the desk for Gold and Platinum members and although my membership status was on the screen, the employee didn't recognize me as a Gold member until I told him. This just unnecessarily prolonged the whole check in process. The room was tiny. The bathroom had a cloth... More

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Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
15 May 2012

Dear Valued Guest, First, I'd like to apologize for the inconveniences you experienced during your recent stay. As a management team, we take all comments seriously and share them with the staff so that we may resolve any and all issues. Secondly, I'd like to thank you for being a loyal Starwood Preferred Guest. We really appreciate your loyalty. Please... More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 11 May 2012

We were fortunate to meet many wonderful staff members while staying at the Sheraton Keystone Crossing property but Marian saved the day by getting the Club Lounge Coffee maker working again!! They have the most fantastic European Coffee/Espresso/Cappucino machine that grinds the beans and makes a marvellous fresh cup of coffee. Everyone thought the machine had stopped working (Marian was... More

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Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
14 May 2012

Dear Valued Guest, Thank you for sharing your experience regarding your recent stay. We'd like to apologize for any inconveniences caused by the Cappucino machine issue and we too are pleased Marian saved the day. Going forward, we will ensure all staff members, in the Sheraton Club, are trained to resolve equipment failures in a timely fashion. Again, we appreciate... More

Madison, Wisconsin, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 11 May 2012

Excellent service especially 'Kiana'. She is an extremely pleasant person and single handedly instlled a positive, cheerful and fresh start every morning to everyone in our group. All other individuals working at the hotel were very polite and professional in their services. Wish I had written down their names as well.

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See 2 more reviews by Don H for Indianapolis
Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
14 May 2012

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased Kiana made a lasting impression and you enjoyed your experience at The Sheraton Indianapolis Hotel at Keystone Crossing. We look forward to serving you again in the future. Warm Regards. More

Dallas, TX
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 May 2012

My sorority had our reunion at this Sheraton last weekend and it was the perfect place for it! We stayed on the club floor, so we had the lounge to meet in the morning and to stay up wait too late to talk and catch up each night. Just like having our own living room, only we didn't have to... More

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Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
11 May 2012

Dear valued guest, We are pleased you enjoyed your experience here at the Sheraton Indianapolis Hotel at Keystone Crossing. It was truly our pleasure to serve you and we look forward to serving you in the future. Warm regards More

Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2012
2
people found this review helpful

Paulette Hill started our trip to a super start. Her outstanding customer service provided us a smooth check in. Her recommendations provided us a great overview of your area. We are from southern CA! Tierra was also instrumental in providing a great experience in the Club Lounge so comfortable. Food was perfect too! We introduced ourselves to the Manager, Matt... More

Was this review helpful? Yes
Andy Markus, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review
10 May 2012

Dear valued guest, Thank you for your kind words. We are pleased our team exceeded your expectations. Your feedback will be shared with our staff for recognition & celebration and we look forward to serving you again in the future. Warm regards. More

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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

  • Sheraton Indianapolis Hotel
  • Sheraton Indianapolis
  • Indianapolis Sheraton
Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Price range (per night):* INR7,829 - 13,029

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Sheraton Indianapolis Hotel at Keystone Crossing
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