My wife and I spent two nights at this property and thoroughly enjoyed ourselves. The room was clean and comfortable and a great value. Great location! The service was incredible and we found them more than responsive to our every request. We experience outstanding and consistent customer service from Laverne in Sales, Kelsey at check-in, Kiana and Laticia who were... More

We checked into the Sheraton after we had a horrible night at another hotel in the area. Sheraton was very nice. It was comfortable, clean and we felt like it was a good value. We actually paid less for this hotel night then for our horrible night at the other hotel. The location was great too- near lots of shopping... More

I stayed here one night after I had a minor surgery done in a nearby medical office. My sister stayed with me. Check-in went smoothly (I was even able to check-in early). The room was spacious with 2 beds, TV reception was fine, and room ammenities were quality. The hotel was very convenient--my sister went shopping in the nearby Keystone... More

Nicely located on the north side of Indianapolis very close to the interstate, Broad Rippple (bar district and more shopping than could be done in a weekend. The hotel has a Starbucks that is open until the early afternoon, a nice bar that stay opens late. The lobby offered sitting areas with sports playing 24/7 which is par for the... More

I was definitely unhappy with this hotel. First, although I was standing at the desk for Gold and Platinum members and although my membership status was on the screen, the employee didn't recognize me as a Gold member until I told him. This just unnecessarily prolonged the whole check in process. The room was tiny. The bathroom had a cloth... More

We were fortunate to meet many wonderful staff members while staying at the Sheraton Keystone Crossing property but Marian saved the day by getting the Club Lounge Coffee maker working again!! They have the most fantastic European Coffee/Espresso/Cappucino machine that grinds the beans and makes a marvellous fresh cup of coffee. Everyone thought the machine had stopped working (Marian was... More

Excellent service especially 'Kiana'. She is an extremely pleasant person and single handedly instlled a positive, cheerful and fresh start every morning to everyone in our group. All other individuals working at the hotel were very polite and professional in their services. Wish I had written down their names as well.

My sorority had our reunion at this Sheraton last weekend and it was the perfect place for it! We stayed on the club floor, so we had the lounge to meet in the morning and to stay up wait too late to talk and catch up each night. Just like having our own living room, only we didn't have to... More

Paulette Hill started our trip to a super start. Her outstanding customer service provided us a smooth check in. Her recommendations provided us a great overview of your area. We are from southern CA! Tierra was also instrumental in providing a great experience in the Club Lounge so comfortable. Food was perfect too! We introduced ourselves to the Manager, Matt... More