I called this hotel directly to make a reservation the night before I was planning to stay. Long story short, they lost our reservation (although we had a confirmation number), they had no available rooms and with no compensation, explanation or help from the hotel we, luckily, got a room at the hotel next door (Candlewood Suites) which was very...
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I am extremely sorry for the difficulty with your recent reservation. We take great pride in providing exceptional stays to all of our guests and clearly this was not the case for you. We would greatly appreciate the opportunity to correct this error for you and do whatever is necessary to ensure a positive stay.
Best regards,
Robert Goad
City...
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