We could not have been happier with our experience! The entire Inn was clean and modern; the staff was very friendly, kind and accommodating; the breakfast DELICIOUS (which included sausage, eggs, potatoes, fresh fruit, yogurt, juices, oatmeal, sweet rolls, waffles, etc); and the beds were very comfortable! We will be returning to Indy in a few weeks and have already...
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We stayed one night in a one-bedroom suite. We were placed in room 420. As soon as I got off the elevator, the hallway REEKED of smoke. It smelled like someone was smoking right there. Our room was 2 rooms off the elevator hallway. The room itself didn't smell, but being sensitive to smoke, and booking a non-smoking room, I...
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I just returned home after a grueling business trip with one fond memory..My 3 day stay at the Country Inn and Suites in Indianapolis (airport South). On my arrival I was not in the best of moods, but the smiling face and cheerful attitude of the girl at the check in desk helped in taming my mood. I then went...
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We stayed in a whirlpool suite two weekends ago. They made a poor impression from the get go. We stood around over 5 minutes waiting to check in because the man at the front desk was busy getting alcohol from his office to other patrons at the hotel and storing more in what I can only guess is a refrigerator...
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Dear Guest,
Thank you for sharing your feedback about your stay at our hotel and we certainly appreciate it. I am very sorry to hear about your less than perfect experience. We strive to provide excellent service and clearly we have failed to meet our goal during your stay. I assure you that I will fully investigate on the lack...
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The staff was helpful &, for the most part, friendly. Hotel was clean. There is not a whole lot around it, but it is a quick drive to other areas. Breakfast was above average for what it was. We could hear road noise (of course, it's right by the interstate), but that wasn't bothersome to us.
Dear Guest,
Thank you for your feedback and kind remarks about our hotel. We will be sure to use this to fine tune our operations. We are looking forward to seeing you in future.
Sincerely,
Muhammad Aslam
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I stayed here one night on business. The hotel appeared to be a little worn out and did not have that fresh, clean feeling. The carpet on the steps for instance, was clearly worn. The best thing about this hotel was the breakfast, which had something for everyone. Better selection than most Hampton Inn's I frequent. The hotel had an...
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Dear Guest,
Thank you for taking the time to provide us very valuable feedback. I would like to share some of the ongoing and future renovation plans with you. As part of these renovations we have recently installed 32" HDTV's along with new bedding package in all of guest rooms. As you have noticed we have upgraded our breakfast with...
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Recently stayed one night. Arrived to a cozy lobby with a fireplace. Our room was a good size for 4. Everything was clean but the carpet. You could see the filth on the carpet and it was sticky to walk on. Beds were nice but need new pillows! We awoke to find that 3 vehicles had their windows smashed out....
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Dear Tracy,
I am so sorry to hear about your experience at our hotel. I assure you that this is not a standard of our service and I have addressed the cleanliness issue with my staff to make sure that this will not happen again. We are also very sorry that you had to find about the unfortunate incident of...
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We have stayed at the Carlson Chains several times this year and selected this hotel based on recent reviews and past experiences with Carlson.
The room was very spacious and included comfortable lounge and desk chairs. The only thing that surprised us was that there was no fridge & microwave in the room...(the first time we've not had one at...
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Hello and thank your for your honesty. We truly appreciate our guests that take the time to leave us some feedback. I'm so glad that you noticed our friendly our staff was. I'm also glad that you took the time to research our reviews prior to your stay. Isn't trip advisor a great tool for travel? We currently have the...
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I travel a lot for business (work in the media) and I am a big fan of the Carlson Chains including Country Inn & Suites. When I checked into the hotel, the front of the hotel and lobby were in perfect condition. On my way to my second floor suite, the hallways and stairs were also extremely clean. The room...
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Hello! I'm glad you enjoyed your hotel during your stay here in November. We take much pride in providing our guests with a great big hot breakfast, comfy Serta beds, and a very clean hotel. As maangers, we are sticklers about keeping up a clean hotel. We are delighted that you noticed and appreciated our hard work. I'm sorry that...
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Recently stayed 2 nights and could not have been a better experience. Th hotel staff were very friendly and the airport shuttle was waiting on us outside when we walked out. Clean rooms and comfortable beds. Good price as well. They offer a park and fly option as well. In addition to the breakfast they also have a manager reception...
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Thank you so much for taking the time to leave us a positive review. Sometimes we have manager receptions on Wednesdays, and sometimes on Thursdays depending on what is going on in the hotel. I'm glad you enjoyed the free food and refreshments during the reception. We hope to have them more often in 2012. Thanks again and we hope...
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