Never having been to downtown Indianapolis, we were wonderfully surprised by both the hotel and the city. The hotel staff was polite and helpful. The room was spacious and clean. The atmosphere of the lobby was classy yet comfortable. The business center with computer was easily assessible. We stayed the evening of July 4th and due to the rain on... more

The staff at this hotel are not concerned with customer service or satisfaction. We booked a specific type of room, but received another type altogether. After three rooms and actually having to argue with the staff, we were placed in a room a little closer to what we booked, but still it was not what we booked. Since they were... more

I stayed in this hotel for business. I selected it because of the price point and location. Upon arrival, I couldn't figure out where to park. I finally found a parking garage behind the building. I later found that this was the hotel's garage (until 06/01/09). I had to go up to the fifth floor, despite the garage being empty,... more

We stayed one night in May in this hotel. The location of the hotel is good, within walkinng distance to a shopping mall, restaurants and cafes. We did not drive so parking was not an issue. The room was nice and the mattresses were very comfortable. There was coffee/tea available in the lift lobby from morning until they run out.... more

This was my third stay at the Hilton Garden Inn Indianapolis Downtown. Everytime I have stayed here the staff has always been friendly and very accommodating. The rooms are very well appointed with very comfortable linens, nice flat screen televisions, mini fridge, microwave, and plenty of workspace. Bathrooms are very nice with stone tiles, granite shower surround and countertops and... more

My husband and I have never been to Indy and were looking forward to our time there for a wedding. The hotel is in a great location...walking distance to several great restaurants, night spots, and a mall. Starbucks and a fabulous little pizza parlor across the street. We had a nice King room with a spacious bathroom. I opened up... more

My wife and I planned a trip through the Midwest and were just "passing through" Indianapolis on our way to Chicago, Milwaukee and Greenbay. We liked this hotel so much that we altered our return itinerary to skip St. Louis and go back to Indianapolis. Originally we both thought Indy was a sleeper and were more excited to hit the... more

Stayed for 4 days of business travel, conference hotel was the Westin which was a brisk walk (got in more sightseeing that way). Staff was friendly from the day I called to pay for reservation (even got a "stop by to say Hi when you check in"). Comfy bed (I had a handicap accessible room as it was the only... more

Almost every hotel has some kind of access driveway so that people can check in--not this one! After you find a way to check in, you will then have to drive around the block to find the parking lot, which is just not that easy to find. A little bit of helpful explanation from the desk staff would have made... more