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All 2 Florence hotels

Belterra Casino Resort & Spa

3.5 of 5
777 Belterra Drive, Florence, IN 47020
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Belterra Casino Resort & Spa
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61%
Ranked #1 of 2 hotels in Florence
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260 reviews from our community

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Date Rating
Indianapolis, Indiana
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 May 2013 NEW

This is the second time we have stayed and Belterra and we were disappointed with the room and staff. The front desk person at check in seemed less than knowledgeable, and the room was just ok, needs updating. The TV was an old picture tube model that had a fair picture but after a few minutes there was a loud... More

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Royal Oak, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013

Now everyone know's how much Vicki likes to gamble, so it's no surprise we would wind up at Belterra one of these day's. Our room was nice, but the smell of this smoking room was not very good, as a matter of fact, it really stunk (1060). I guess it was to be expected, I mean we did get a... More

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Steve N, Public Relations Manager at Belterra Casino Resort & Spa, responded to this review
17 May 2013

Hello and thank you for your recent trip to Belterra! We are glad to hear that you enjoyed our golf course as well. We can certainly understand your feelings toward some of the items in our hotel rooms including the TV. We plan this year to begin upgrading our rooms to include, among other updates, new carpet and brand new... More

Ohio
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 7 May 2013

We love Vegas and the casinos and hotels there, but wanted a quick getaway close to home. We chose the Belterra because it's about an hour outside of Cincinnati. It wasn't Vegas, but we had a decent time and I would go back. Pros: The hotel is very large and feels kind of "Vegas-like" in scale, anyway. Check-in was quick... More

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cincinnati,ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 May 2013

If you can't travel to Vegas, Belterra is a fun getaway only one hour from Cincinnati. The golf course is great- cheaper rates after 4:00 but we think they should discount or comp golf for frequent gamblers! We love the Casino-- me on video poker, husband on Blackjack- but would love more if non-smoking areas. Love the free water/ soft... More

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Taylorsville, Kentucky
1 review
2 of 5 stars Reviewed 30 April 2013

Got in the room - dirty soap dish & used soap in the sink. Spouse & I were in a hurry to get to the casino to accumulate 30 points for a "free" buffet since it was about 2 hours to buffet closing. We did & had our buffet. Afterwards we stopped by the desk & asked for clean soap... More

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Steve N, Public Relations Manager at Belterra Casino Resort & Spa, responded to this review
1 May 2013

Hello, and thank you for your recent visit to Belterra! We are sorry to hear about this experience and apologize for the condition of your room. Rooms at our hotel are often checked and re-checked before the next guest arrives to occupy them, however we seem to have failed here. We have relayed this message to our Hotel Services Manager... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 24 April 2013

My husband and I go to Belterra almost every week. We do have a comped room and sometimes use it. I think Belterra is the best of all the casinos in southern Indiana. You cash out more tickets than any other casino. We like video poker and it by far is the loosest around. The slots are good too. I... More

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Lexington, Kentucky, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 April 2013

If I could I've give this place a -10. I don't know too much about the rooms, but the casino experience was horrible. We arrived on Tuesday and played for 7 hours--only ONCE in 7 hours could we find a waitress for a drink. The second waitress we asked to bring us a cup of coffee never came back--we know... More

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Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 12 April 2013

Booked a deluxe room, and for the second time in a row, they tell us at check in that they are out of the deluxe rooms and we have the crappy Classic room. The walk is forever to the classic rooms, the carpet is literally run down til it has wholes in it. the tv was at least twelve years... More

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Madison, Indiana
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 11 April 2013 via mobile

We visited for a one night stay and got 2 rooms. Tv was 13 years old and didn't work. I called down for help, waited 30 minutes no one came. Flagged down an employee in hallway. He came in and jiggled some wires til it worked. About 1130 pm it happened again. Finally got a maintenance man who stated the... More

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Steve N, Public Relations Manager at Belterra Casino Resort & Spa, responded to this review
12 April 2013

Hi Doug, Thank you for your recent stay at Belterra and for your comments. We can certainly understand your frustration with the TV situation and we are happy to mention that our hotel rooms will be updated this year with new carpet, furniture, and LCD TVs. Our mission is to always provide outstanding customer service and to exceed expectations of... More

cookeville
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 9 April 2013

Stayed at Belterra first weekend in April. It is the third time staying there and another great room and quiet stay. Last time, they were redoing their buffet - now it is done and very nice. I think the casino still needs to be updated, but does have all the new style machines. They had a glitch with their mystery... More

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Additional Information about Belterra Casino Resort & Spa

Also Known As:
Belterra Casino Resort
Belterra Casino Resort And Spa
Belterra Casino
Belterra Hotel
Belterra Hotel Florence
Belterra Resort
Belterra Resort Florence
Address: 777 Belterra Drive, Florence, IN 47020
Region: United States > Indiana > Florence
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Florence
Price range (per night): ₹ 4,074 - 15,459
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Along the Ohio River near the Markland Dam, in southern Indiana between Cincinnati and Louisville - 10 mins to Kentucky Speedway. ... more   less 
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