Front desk agent that check me has excellent customer serivce skills. She should be awarded and shown some recognition for making me feel comfortable, pleasant conversation, and made me smile during my check in! Can't remember her name please find out and let her know I said Thanks!

Booked the hotel room with no hesitation, I was staying for 7 nights and needed a place that wouldn't break my bank account. The check-in process was easy, I was even able to get the three rooms I booked right next to one another. My room was clean when I entered, the only complaint I have is there was some... More

Look elsewhere and pay 25% more. No glasses, 1 coffee mug, no ice bucket and no waste basket. By the time we went to bed was thrilled that we had pillows. No blanket just a sheet and a bedspread. Nice astaff but management is not doing its job. They have a captive audience as it is in a large office... More

We stayed at this place for two nights for my brothers boot camp graduation. Upon arrival we were given 1 towel ad 1 wash cloth and informed that if we needed another we would have to come down to the office (during office hours of course) and trade it for another. When we got to the rooms we found ripped... More

The staff at Crosslands has always been helpful during my stay. Anytime there was a problem, I would call the front desk and my problem would be solved immediately. Also, Margaret is very resourceful, and a joy to talk to. The maintenance guys are helpful, too. Anytime I've scheduled maintenance checks, I can depend on the staff to get things... More

Book 2 rooms for bootcamp grad.Rooms not on same floor.Crumbs on bed.Candy stuck to carpet. Water bugs in room.I will up my budget next time

I had a lot of concerns about the hotel because the price per night was so reasonable...when I checked in I was told my reserved room was for smoking...I explained that I had made it for no- smoking..Margaret was at the desk at the time,,,I was SO impressed with her..She handled the problem very quickly although there were six other... More

STAY AWAY! I wish I could give lower than 1 circle but I can't. My fiance transferred to Great Lakes Naval and we decided that this place would be good for him to stay until I could get a new job in the area. We figured three months. He booked the property and they promised him good rate and room.... More

Being a single parent of a five year old on a very tight budget, it was pretty scary choosing lodging for a mini-vacation to Six Flags. We didnt need any bells and whistles for most of our time was going to be spent at Six Flags. We just returned from a three night stay and all I can say is... More