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Holiday Inn Express Hotel & Suites Waukegan


Hotel class 2.5 of 5
611 Lakehurst Road, Waukegan, IL 60085
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80% Recommend
4.0 of 5 stars 10 reviews
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5 of 5 stars
Chicago, Illinois
4 Nov 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed in this hotel a number of nights over a 3 week period while conducting business nearby. The days were long and the work situation was stressful. I selected the HI Express based on location and price. My first call was to see if there was availability that very night. I spoke with Daniel who was expremely accommodating and... more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, It truly made our day to know that our efforts were not left unnoticed. Providing a consistent positive experience is very important to us. Knowing we have impacted your stay positively encourages us to do even better, thank you for taking the time to let us know that you enjoyed your. We hope to see you again soon!

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2 of 5 stars
Green Bay, WI
4 Oct 2009 | Trip type: Family

We stayed at this hotel on our vacation to Six Flags Theme Park. When we checked in everything seemed great until we got to our room and it was the wrong type of room, the desk clerk even read back the hotel room type. We went back to notify him that it was the wrong room. We reserved a double... more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, We sincerely apologize that the service we provided did not meet your exepectations. Our goal is to provide quality service consistently. Your comments provide us with valuable information so we know that we need to work on delivering better service. We have looked into the noise issue and lighting issue you brought to our attention and we will...

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4 of 5 stars
Chicagoland
5 Aug 2009 | Trip type: Solo travel
1/1 found this review helpful

I've stayed here a couple times when visiting my husband at Great Lakes Naval Base, and I have a room booked here for the upcoming weekend. This is a new hotel, and it's VERY clean, which is my number one consideration when booking a hotel. The staff is pretty friendly. They have a hot continental breakfast. In my expereince, it... more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, Thank you for taking the time to let us know about your positive stay experience. We appreciate your business and loyalty. Our staff is committed to making your every stay a success. Please do not hesitate to let us know if we have missed any opportunity to exceed your expectations.

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5 of 5 stars
Illinois
27 Jul 2009 | Trip type: Family

Brand new facility (or at least I think it was new - it looked and felt new). Extremely courteous staff during check-in and check-out. Large spacious comfortable rooms. Love the flat screen TV. Definitely would stay again. more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, Thank you for taking the time to let us know about your positive stay experience. We work hard to ensure that we provide the best guest service possible. We hope to see you again soon whenever you are in the Waukegan-Gurnee area.

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1 of 5 stars
Seattle
10 Jun 2009 | Trip type: Solo travel
0/1 found this review helpful

First of all, I was so disappointed by this experience that I intended to write about it as soon as I returned home, but I've been sick with the flu, no doubt made worse by my lack of sleep while staying at the Holiday Inn Express - Waukegan. I stayed here because it was close to the Great Lakes Naval... more

Management response from
Cecilia Kuhlman, General Manger

Dear Guest, We apologize that your stay with us did not meet you expecations. Certainly, training and maintenance issues would be addressed, to resolve the issues you have indicated. I can assure you that prompt response and resolution is a priority for myself and the rest of our staff, we will make sure that we do better in the future....

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5 of 5 stars
ma
28 May 2009 | Trip type: Family

My family traveled here from MA to attend my brother's Naval Graduation at Great Lakes. The hotel was a perfect spot for our large group. My parents, my two toddlers, my husband and I all stayed in a large 2 bedroom unit. There were pocket doors between the rooms which did provide some privacy for my parents. The rooms were... more

Management response from
Cecilia Kuhlman, General Manager

The Holiday Inn Express & Suites Waukegan/Gurnee team's goal is to provide our guests a "home away from home" experience that would make each stay comfortable and enjoyable. Thank you for letting us know that we have succeeded in doing so for you and your family. We congratulate your graduate and we hope you come visit us again soon!

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4 of 5 stars
MA
27 May 2009 | Trip type: Family

There were four adults and 2 toddlers in our party, and we had come here for my son's graduation from Navy boot camp. The proximity to the base was very convenient, and Dan, the manager was gracious, knowledgeable, and eager to help us find our way around an unfamiliar town, for places to eat and play, more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, It was such a pleasure to know that we have provided you with a positive stay experience. Our team endeavors to provide each of our guests quality guest service and accurate information to ensure that your trip is a successful one. We hope to remain your preferred hotel provider whenever you are in the Waukegan/Gurnee area.

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5 of 5 stars
Raleigh, NC
30 Mar 2009 | Trip type: Family
2/2 found this review helpful

I traveled from North Carolina to see my son graduate from the Great Lakes Naval Base. I had never been to the Chicago area before...needless to say I was a bit nervous about staying and finding my way around the area. The folks at the new Holiday Inn Express were excellent hosts! They gave an amazing recommendation for a celebration... more

Management response from
Cecilia Kuhlman, General Manager

Thank you for taking the time to let us know about your stay. We hope to see you again soon! Cecilia Kuhlman

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5 of 5 stars
Boston
19 Feb 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed for three nights at the Holiday Inn Express in Waukegan, IL when I had business nearby. I'd stayed at the nearby Courtyard and Residence Inn for past visits, but the prospect of staying at a new hotel appealed to me, and the price was better. I am glad I did. I've stayed at Holiday Inn Express hotels before... more

Management response from
Cecilia Kuhlman, General Manager

Dear Guest, Thank you for taking the time to let us know how we are doing. Thank you for the opportunity to host yours and your team's stay. We look forward to being your preferred hotel provider in the Waukegan/Gurnee area.

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4 of 5 stars
Beloit, Wisconsin
29 Jan 2009 | Trip type: Business
1/1 found this review helpful

This hotel is pretty new and in good shape. It is in the Fountain Circle area, a new development with some stores and a number of hotels. The inside is nice, and the room was excellent, with two large flatscreen TVs, and a very comfortable bed. There are a couple of restaurants within walking distance, including a Buffalo Wild Wings... more

Management response from
tamiharris, Management Company

Thank you so much for sharing your experience. We look forward to you return for another visit soon!

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Holiday Inn Express Hotel & Suites Waukegan Also Known As

  • Holiday Inn Express Waukegan
Address: 611 Lakehurst Road, Waukegan, IL 60085
Hotels in Waukegan Holiday Inn Express Hotel & Suites Waukegan
4.0/5.0
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