Check in was long and customer service wasn't great. They didn't have the type of room we reserved so they "upgraded" us for no charge. The room was unimpressive and the layout was strange. I wouldn't say it was dirty but lots of stains in the carpet and it had a dated feel, no covers on the lightbulbs, things were... More

We were in the area for our son's college conference track meet in nearby Kenosha, WI. Arrived Thursday evening and was able to enjoy the hotel's "meet and greet". Nice food, including fresh fruit, drinks and conversation. During the night, the area received 8 inches of snow. We were driving a rental car and did not have an ice scrapper... More

Was in the area for my brother's Naval Training graduation ceremony and stayed here due to its quiet location and amenities. I enjoyed the 1 king, 1 queen suite which included a refrigerator and microwave. The bed was very comfortable and I enjoyed the complimentary breakfast buffet the next day. The only disappointment was the lack of a working wireless... More

Nothing spotty about my trip. I was on a business trip and planned for one night, but as soon as I checked into my room I called down and said "make it 2 nights." Totally comfortable room, bed was great, and I couldn't have been happier. In my case, I had no time to enjoy some of the amenities as... More

I stayed at this hotel in November 2010 and it was wonderful! I actually lenghtened my stay several nights because it was so nice. However, they debited my bank account $20 a day when I checked in, in case I used any amenties. This overdrew my account. I was told by the hotel staff that it wasn't really a debit.... More

We stayed in two rooms in October to get together with family and shop in Gurnee. The rooms were really spacious and well laid-out. The pool was nice and clean, as were the rooms. The beds were really comfortable. The service was very spotty, however, and that goes a long way in making or breaking your stay. The problems we... More

I stayed at this hotel while being evaluated at the Cancer Treatment Center in Zion. We had a room with one king bed and one queen the beds were very comfortable and had plenty of blankets and pillows. The sink and mirror were outside the bathroom which was very handy with 2 people getting ready in the morning. It had... More

We stayed at the Hawthorne Suites during a weekend trip to Great America. We booked 2 rooms (with 2 beds each - 1 King and 1 Queen). The rooms were beautifully appointed, clean and spacious. The sink was outside the bathroom./shower - which depending upon your tastes, is a good thing or bad thing. The complimentary toiletries were minimal (1... More

The place exceeded our expectations. We chose it due to its proximity to Six Flags. Well, first of all, they upgraded us for free to a two king-size beds room because a smaller one was not ready. The room was spacious, a rare feat in mid-range hotels these days. It also had a mini-kitchen, which we always find very convenient... More