I'm organizing a conference with an organization on campus - Therefore I have had to be in touch with the staff at this hotel frequently (to make reservations, clarify guest arrangements, etc.) It's probably a class issue, but I-Hotel (the other hotel we're providing for guests) is significantly friendlier. Night and day. The staff on the phone, consistently, regardless of...
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Hello,
We're so sorry to hear about your recent experience with the Illini Union Hotel. It is our priority to offer great serviceat every interaction, and will make every effort to reinforce this with our staff. We would sincerely appreciate the opportunity to make this right with you. Please give us a call at 217-333-1243 between 9 and 5 Monday...
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