I booked this hotel through hotwire for an overnight stay on business. Where do I begin? From start to finish, this hotel was just plain awful. After finding out which hotel hotwire gave me, I called the hotel directly as many, many people on here complained about getting in the older part of the hotel and having a bad experience....
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Dear elle55407,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Sincerely,
Ben...
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This hotel has many positive aspects. Staff is one of them. The people working in all parts of the hotel are super friendly and always willing to help. We often stay in this hotel as it is very convenient to friends in the city and family in the suburbs. The facility is large and there are "better" rooms. We prefer...
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Stayed ther april 2012 for 7 night. The staff is very friendly and accomodating. The room was clean and spacious.
This location must be undergoing renovation. The entrance and exterior is depressing. Looks like an abandoned strip mall. The entry and registration area is attractive. The room was spacious and clean. I was disappointed that they don't offer free breakfast, not even a pot of coffee in the lobby in the morning. There is a coffee maker and supplies in...
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We had two rooms reserved by my sister-in-law for Saturday April 21st 2012 so we could attend my brothers 50th birthday party. We arrived at 3pm 0nly to be told that our rooms would not be ready for 20 minutes. We waited the 20 minutes and then I went up to the desk to check in. I was told the...
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Dear gsl1958,
I would like to thank you for reviewing us on tripadvisor.com about your recent stay. In most cases the hold falls off in 3 to 7 business days. Please email me the reservation information so I can look deeper into this.
vrizzo@hiskokie.com
Stay Awesome,
Vince Rizzo
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Room shabby, old, tired. Carpet torn, wavy, and lumpy. mismatched furniture. Chipping paint. Bathroom sink drain permanantly open, shower drain cover non existent. Loud, rowdy, vulgar crowd staying at hotel. Parking not sufficient for crowd. Can't believe Holiday Inns would attach their name to this Hell hole. Would have left if had another place to stay.
My mom lives in the northside of Chicago, but she is moving to a different state and, during a recent visit, I could not stay with her due to her condo being prepped for moving. So, I decided on this Holiday Inn, which is just a mile from her condo. Big mistake. I was fooled by the fact that some...
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We originally booked thru hotwire, and when we checked in asked for a quiet room but were given a room inside next to the pool/atrium--went back to check in, and were then given a room in the Tower--much improved and QUIET-never heard a peep!! Thank you so much for the change--very good service.
I was afraid to stay here after reading reviews, but unfortunately the room was booked by my company and I couldn't cancel without paying. The reviews are right -- this hotel is horrible. Everything is awkwardly open and there are few windows. The elevators are scattered around, the pool is in the middle of the atrium, the bar is right...
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Spent one night here while visiting our daughter in Chicago. We were greeted by very courteous employees and checked in within minutes. The room was clean and the beds were comfy. If you are spending time in downtown Chicago this might not be the right place for you. We were in close proximity to our daughter's apartment in Ravenswood (15...
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