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All 25 Schaumburg hotels »

HYATT house Chicago/Schaumburg

3.0 of 5
1251 East American Lane, Schaumburg, IL 60173 (Formerly Hyatt Summerfield Suites Schaumburg)
Hotel amenities
HYATT house Chicago/Schaumburg
Ranked #19 of 25 hotels in Schaumburg
3.5 of 5 stars 68 Reviews
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68 reviews from our community

What travellers say about this hotel
  • Woodfield Mall(5)
  • Free breakfast(4)
  • French toast(3)
  • Living room(3)
  • Very nice(3)
Traveller rating
    19
    20
    8
    8
    13
Only show reviews for Family (23) | Couples (14) | Business (27)
Date Rating
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 9 May 2012

I stayed in this hotel on Mar 11, 2012 for one night. The room in general was fine but the toilet flush was not working properly. As we were there for only one night, I just overlooked it. The following day morning, after we used the toilet, the flush stopped working completely and caused overflow. I called the reception and... More

Was this review helpful? Yes
GMHyattSummerfield, General Manager at HYATT house Chicago/Schaumburg, responded to this review
14 May 2012

Thank you for your comments regarding your recent visit. I am very sorry that your stay did not meet your expectations. There is never an excuse for poor housekeeping, and even more importantly, no excuse for unfriendly staff members. The vast majority of comments we receive regarding the friendliness of our associates are overwhelmingly positive and it is very unusual... More

Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 28 March 2012

Usually stay at Marriott Summerfield just north of this property. This time I wanted to try something else. Reasonable price and great location IMO. Very efficient service at check in and friendly staff. However, the room had a bit to be desired and not like any other Hyatt named property I've been in. My main issues stem around maintenance and... More

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GMHyattSummerfield, General Manager at HYATT house Chicago/Schaumburg, responded to this review
3 April 2012

Thank you for the feedback regarding your recent visit. While I am glad that you felt the Hyatt House Schaumburg met your expectations for the service provided to your family during your stay, I am sorry that you our housekeeping and maintenance department did not live up tto our high expectations that we promise to deliver. We have recently upgraded... More

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Lewis Center, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 March 2012

Yes, its not Homewood Suites or Residence Inn, but the Hyatt House is an AMAZING property for the price. The studio was large enough and had a dishwasher! The room was clean (as opposed to the those pictures posted by others) and the staff was very helpful (though we didn't really challenge them, hardest questions was how I should make... More

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Birmingham, AL
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 February 2012

I stayed here in July of 2011 on business for an entire week. This is a nice hotel with a great hotel staff that help us have a great time. They even took us to a restaurant one night because we didn’t know how to get there. The food is decent enough to eat, of course it isn't fancy food,... More

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Milwaukee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 28 February 2012

Overall, this hotel is a great value. The hotel appears to have had some updates recently. There is a hot breakfast that was included. The breakfast was decent, however, we found it to be very crowded and there is not enough seating for all of the guests. This was not a huge deal, we just decided to take breakfast back... More

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Chicago, IL
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 19 February 2012 via mobile

Not sure what others are complaining about!? Clean, great decor, staff is young but very well trained, hot breakfast, kitchenette, DVD player in room, indoor pool. We could not have been more impressed or pleased with our stay. Everything we were looking for AND more! Don't listen to naysayers...I have a feeling Christ himself could have been at the front... More

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Champaign, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 February 2012

I booked this hotel for one on the spur of the moment after deciding not to stay in downtown Chicago. When we first checked in, we were given keys to a room on the first floor that had not been cleaned. We had already lugged all of our luggage into the room (along with our 2 year old), so it... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I had a problem from when i stepped in to when I stepped out. I stayey here before and had a minor issue but thought I would give it another chance....BIG mistake ...not sure how hyatt allows his place to embarress its brand. The management was the biggest joke young arrogant who doesn't know what customer service means. Made me... More

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Madison, Wisconsin
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 15 January 2012

I was surprised at the value of the one bedroom, which we got for $99 night. I booked two rooms for family and both were good sleeping experiences. It was one bed with full queen bed (sofa) in separate sleeping area with kitchen (full-size fridge, etc.). Warm pool with built in hottub and spa. Front hotel staff was very friendly... More

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GMHyattSummerfield, General Manager at HYATT house Chicago/Schaumburg, responded to this review
17 January 2012

Thank you for taking time out of your busy day to complete this online review regarding your previous stay with our hotel. Thank you for your kind words regarding our hotel and hope to see you back with us again when you visit Schaumburg in the near future. More

Madison
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 18 September 2011
2
people found this review helpful

I stayed in this hotel with my family for one night in 2011. The hotel room is pretty good, I should be very clear with that. However, the front desk staff looked not quite trained. First, it was hard to understand what they were saying. Then, they would not bother to explain any of the amenities hotel may have. The... More

Was this review helpful? Yes
GMHyattSummerfield, General Manager at HYATT house Chicago/Schaumburg, responded to this review
20 September 2011

Thank you for taking time out of your day to write your review of our hotel. Thank you for your kind words about our hotel and your accomodations during your stay. I do apologize for the front desk and management issues that you encountered at your checkout. We have had some new staff on board and will take this lesson... More

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Additional Information about HYATT house Chicago/Schaumburg

  • Schaumburg Hyatt Summerfield Suites
  • Schaumburg Summerfield Suites
  • Schaumburg Hyatt
  • Hyatt Summerfield Suites
  • Summerfield Suites Schaumburg
  • Hyatt Schaumburg
Address: 1251 East American Lane, Schaumburg, IL 60173 (Formerly Hyatt Summerfield Suites Schaumburg)
Price range (per night):* INR5,097 - 9,354

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HYATT house Chicago/Schaumburg
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