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Crowne Plaza Chicago O'Hare

3.5 of 5
5440 N River Rd, Rosemont, IL 60018
Hotel amenities
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Ranked #8 of 18 hotels in Rosemont
4.0 of 5 stars 153 Reviews
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153 reviews from our community

What travellers say about this hotel
  • Very nice(9)
  • Comfortable bed(4)
  • Free internet(3)
  • Long days(3)
  • Priority Club member(3)
  • Convention center(3)
Traveller rating
    48
    52
    30
    12
    11
Only show reviews for Family (23) | Couples (34) | Business (70)
Date Rating
Coznut
Wisconsin
Senior Contributor
21 reviews
27 helpful votes
5 of 5 stars Reviewed 1 February 2012

This is the 2nd year that my hubby and I chose the Crowne Plaza (O'Hare) as our park-n-fly hotel, we stayed one night on 1/6/12. Check-in was a breeze and the front desk staff were very professional and very friendly. The rooms are very modern and the beds are extremely comfortable. Our view of the Chicago skyline was incredible. The... More

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Foodraidet
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 29 January 2012

I stayed at your hotel because I was attending a trade show across the street. Everything was nice and very modern. The only complaint I had was if you use their parking lot, you have to enter through a canopy walkway that reeks of cigarette smoke. Also their were cigarette butts all over and no ashtray. Time will tell whether... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review
2 February 2012

Thank you for positive comments about your experience with our hotel and accommodations and we appreciate that you took the time to provide this feedback to us. I have reviewed your specific comments regarding the condition of the exterior hotel canopy and have addressed this with our housekeeping and maintenance teams. We hope to welcome you back to our hotel... More

conklem1
Wisconsin Rapids, Wisconsin
Senior Reviewer
6 reviews
6 helpful votes
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

We used Stay123.com and booked this hotel for our Park and Fly package before leaving to Jamaica. We have stayed there previously and really liked it so we went back. The hotel is lovely, the service is great and our room was perfect. We slept well and were ready for our trip to begin. The shuttle driver was friendly and... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review
2 February 2012

We are delighted that you are a returning guest to our hotel and thank you for staying with us again. Your positive comments regarding the hotel shuttle services and drivers is appreciated and I have passed them on to our great team members. We look forward to serving you again in the near future. Sincerely, Cher Jacobsen General Manager (847)... More

USJapan
San Juan Capistrano, California
Senior Contributor
34 reviews
2 helpful votes
4 of 5 stars Reviewed 20 January 2012

Had the pleasure of staying in this fine hotel when I took a voluntary bump from United on the way from NRT to TPA and the whole experience was a joy thanks in no small part to one of the poshest hotel rooms I've ever stayed in. Huge comfy bed, big hi-def TV w/multiple free HBO channels, in room safe,... More

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graceisenough
Woodstock, Illinois
Top Contributor
54 reviews
25 helpful votes
3 of 5 stars Reviewed 18 January 2012

We booked thru' Stay123 - we decided to do something new -- we are usually Park n' Fly and the Hyatt Regency folks. 'dis ain't the Hyatt. The room was beautiful and clean and the people were very nice - but the Hyatt is cheaper at Park n' Fly and EVERYTHING is top-shelf, especially the staff and how guests are... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review
2 February 2012

Thank you for providing feedback to us on your recent stay. It is always our goal to provide an exceptional experience and great service to all customers. I am sorry to hear about your early morning experience with the full shuttle. We do schedule multiple vehicles when we expect heavy volume and I am sorry we were not able to... More

Chicago_IllinoisSue
Chicago, Illinois
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 17 January 2012

Very nice room , comfortable, updated tastefully, friendly staff. We stayed for the Park and Fly option. Early morning flight at O'Hare. Shuttle ran late and was full. Took driver a very long time to load luggage accorrding to drop of terminal. Take earlier shuttle than you think you need. Free parking is outside in adjacent building. Would stay again... More

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Bob J
Westchester, Illinois, United States
1 review
5 of 5 stars Reviewed 15 January 2012

And now it looks even better! I attended a Chicago Tardis Convention (Doctor Who Fan Event) back in 2007, and the hotel was as near perfect as one could hope for. Great, clean rooms, access to breakfast, lunch and dinner, a nice fitness center, and an excellent, professional staff made my stay a memorable one. I'm returning for at least... More

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G P
San Jose, CA
Reviewer
5 reviews
5 of 5 stars Reviewed 5 January 2012

Ended up on a long layover at O'hare and booked a room through hotwire. How lucky was I to end up at the Crown Plaza. Beautiful room, brilliantly quiet, and the most amazingly comfortable beds I think I've ever slept in. Clean rooms, friendly service, and they offered a free shuttle to the airport, to boot. I might have to... More

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Crashvic
2 reviews
2 of 5 stars Reviewed 30 December 2011

I had gone to Chicago to visit my daughter for Thanksgiving Weekend 2011. My girlfriend joined me on Friday the 25th of November. Because hotel parking was so expensive, she parked at the garage at the Rosemont CTA Blue Line Train, and we used the CTA to travel to/from downtown. The hotel did not provide a shuttle to/from the Blue... More

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CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review
2 February 2012

I have reviewed your comments regarding your recent stay and thank you for providing feedback to us. I would like to apologize for the poor follow up on this matter. I want to assure you that it is our standard to get back to all our customers in a timely manner and I am sorry that this did not happen... More

kschlenger
Lemont, Illinois
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed 29 December 2011

I chose this location because they were boasting free parking while I was away on vacation up to 14 days If I stayed 1 night. Not only was the hotel very nice, it was clean and the staff was very friendly and helpful. How can you beat staying less than 10 minutes from the airport the night before your flight... More

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Crowne Plaza Chicago O'Hare Also Known As

  • Crowne Plaza Rosemont
  • Crowne Plaza Hotel Rosemont
Address: 5440 N River Rd, Rosemont, IL 60018

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Crowne Plaza Chicago O'Hare
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