When Hilton took over this building from Sofitel, they remodeled the rooms but failed to make a critical change in the heating and air conditioning system. The system delivers one or the other, depending on the time of year. So, when I was there on a balmy December day, the room temperature was 76, and the HVAC system could not...
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Upon reading your post on Trip Advisor, I believe you may be referring to the Hilton Rosemont which is a separate hotel from the Hilton Chicago O'Hare Airport which is located directly on airport grounds. The Hilton Rosemont is located in Rosemont just outside the airport and was formerly the Hotel Sofitel. We will share your comments with their management....
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Have hosted several fly in/fly out gatherings at the O Hare Hilton in the past few months. Couldn't be better.
Accommodations are well maintained for a large airport hotel. The housekeeping crew seems busy all day long so I've never had a problem with showing up too early for a room. They know their clientele's schedule.
The staff seems to...
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Thank you for the comments which you posted about our hotel on Trip Advisor. We're glad that you were satisfied overall with each facet of your stay. Please note that the Gaslight Club has been a leased tenant of our hotel for many years. We're glad that you also got to experience our all day dining restaurant, Andiamo.
It will...
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The only good to come out of my getting stuck in Chicago on my way from Europe to the West coast was when I realized British Airways was putting me up at the Hilton O'Hare for the night. Generally the Hilton brand is pretty consistent and pleasurable; I was not disappointed. It's definitely a larger hotel but the checkin process...
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Thank you for posting your comments about our hotel on Trip Advisor. We're glad you had the opportunity to stay with us and enjoyed your meal and accommodations. We look forward to welcoming you back in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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good stay ....was only there for a day...convienient to the airport ..... lobby bar was nice...great hotel if your there for a quick stay
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If you like to sleep in a cold room in the winter time, look elsewhere.
Arrived to my room at it was 77F. Tried to turn on the A/C or fan but they had been turned off and only the temperature was displayed.
Called to front-desk and spoke to manager on duty. Turns out that they have steam heat and...
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Thank you for taking the time to post your comments about our hotel on Trip Advisor. We're very sorry that we fell short of your expectations and are sharing your comments with the appropriate management so that corrective measures are taken & improvements made where feasible.
We hope that you will allow us another opportunity to reinstate our services to...
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I was bumped on a United flight last night and as a 1k they put me up at the Chicago O'Hare Hilton.
When I checked in with my voucher I gave them my HH Diamond Card and they gave me a great room on the 10th floor that overlooked the airport.
Yea, I know it is sort of geeky, but...
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Thank you for sharing your comments about our hotel on Trip Advisor. We're glad you enjoyed your room accommodations and we hope that you will visit us again in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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I needed a spot for an overnight layover and chose the Hilton at O'Hare for various logistical reasons. I expected a hotel that was long of tooth and possibly noisy due to its proximity to the airport, but I got none of that. The room I was given appeared to have been recently updated and at no time did I...
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Thank you for the comments which you posted about our hotel on Trip Advisor. It is encouraging to know that we surpassed your expectations of an airport hotel. We're glad you chose to stay with us and we hope to have the opportunity to welcome you back in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton...
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I've stayed here 3 times in the past couple months. Since it is attached to the terminal, you can't beat the convenience factor for an early morning flight. It is a busy, high volume hotel, so check in can be a bit long--even in the HHonors line. The rooms are typical Hilton, which is to say nice business class stuff....
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Thank you for the comments you posted on Trip Advisor about our hotel. We're glad that you've been satisfied overall with your stays. We appreciate your choosing our hotel, and we look forward to welcoming you back in the future.
Sincerely,
Anna Falco
Executive Assistant to the General Manager
Hilton Chicago O'Hare Airport
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Spent a night at Hilton O'Hare airport on the way to Caribbean. We usually stay at offsite hotels around O'Hare to save some money. Tried this hotel as an attractive option and will make this our first choice from now on. Very comfortable room and convenience of short walk to check in. Comfort and quality of room surpassed expectations. Rooms...
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We appreciate the nice comments which you shared with the Trip Advisor community about our hotel. We're happy to know that you were able to enjoy all that our hotel has to offer. We are proud of our property and the services which we provide. We hope that you will visit us again in the future. We look forward to...
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I travel all over the world for work as a recruiter for a restaurant group and one of the most dreaded parts is the hotel restaurants. It is like they are in the hotel just because they have to be. I have encountered very few hotel restaurants that I actually enjoyed. The restaurant in this hotel is a different story....
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Thank you very much for all the nice comments and ratings which you posted about our hotel restaurant, Andiamo, on Trip Advisor. We appreciate your sharing this with the Trip Advisor community. It's especially important coming from someone as yourself being a recruiter for a restaurant group. It was a pleasure to serve you and we hope to have the...
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