Poor Customer Service after a broken AC unit, dirty bathroom and broken shower head, hotel NEVER apologized nor did the hotel follow up to see if my issues had been resolved. Mistakes happen it is how the hotel chooses to respond to customer complaints.

We have stayed at Embassy Suites with our young children before because the 2 room suite option allows our kids to take a nap while we sit in the living area. We stayed in a king bed suite with the plan that the kids would sleep on the sofa bed. However, in the sitting area you could hear all of... More

Recently stayed in the Embassy Suite, Rosemont for over 5 days. The breakfast is very good and very health with cereals and hot oats. I really enjoyed the evening reception. The bar tender was very energetic and more than helpful in even selection of the vast family of drinks. It is very close to the international airport. I could reach... More

We missed our connecting flight to Asia due to bad rainstorms in Chicago. So we had to overnight and the rooms closest to O'Hare were already booked. But i took a chance and called Embassy Suites Rosemont from an airport kiosk and was told there was a cancellation and could give us a room at $189. We took the hotel... More

The quality of service at the front desk and cleaning crew is always quite satisfactory. However, the mattress in my suite during this visit was very soft, lacking any support. I woke with a sore back each morning of my stay. Additionally, the walls in the suite are poorly insulted from sound. The guest in the suite next time mine... More

The food at this hotel is exceptionally good, and I was very happy to know that a complimentary breakfast was included with my stay. My only complaint, the hotel staff was not very accomodating to nursing mothers attending business within their conference area. Pointing nursing mothers to a public bathroom with electric outlets out in the open as a place... More

Due to the weather altering a few flights recently, I was stranded at O'Hare when I missed my international flight. I used the shuttle service to go to the hotel late at night. The service was prompt and professional. The check in went very smoothly and the staff at the desk was very helpful. The next morning I had the... More

Great staff. Clean rooms. Excellent breakfast. Awesome happy hour. Convenient location. I was there for a few days attended an event at the Rosemont Theater. Couldn't have made a better choice. Enjoy!

What's not to like? If you're traveling for business to the Chicago area and want to stay very close to the O'Hare airport, then the Embassy Suites in Rosemont is a great option. It's within walking distance of the Akoo theater and directly across the street from the convention center plus, they serve free breakfast!