The service is poor. The restaurant is erratic in the morning. If you are traveling for business this is not the place. You have to leave this property in the morning to get a cup of coffee. The staff seems more interested in gossiping and the lack of ability to help is astounding. More

Stayed here for New Year's Eve and purchased the CoCo Keys Party package. Lets just say my expectations were not set to an unreasonable standard since I was going for a Children's geared party. First, this is the first and only hotel that I ever stayed at that did not have comforters on the beds. Which if this is their... More

DO NOT be put off by some of the reviews here. I have just returned from an amazing holiday where I had the pleasure of having my wedding and then staying a night at The Clocktower Resort. The facilities are spotless and the service is incredible. Every guest who stayed there raved about it in the morning. The beds are... More

over-priced, poor service, old sagging bed & contaminated pools! went there of new year's with my husband, daughter, her 2 kids & boyfriend. was told we would have adjoining rooms when we reserved our rooms. then told they didnt have any, yet the room next to ours was empty. our room smelled musty & old. the service at their in... More

I stayed 1 night and glad that was it. The rooms at old and have not been updated since the 80's I am guessing. Even the hair dryer is ancient! Rooms have a yellow tint and carpet is well matted and wore down. Beds are soft and saggy. My key failed to work and needed to go back 3 times.... More

I just returned from an overnight stay with my 8 year old grandson and his 10 year old brother. Everyone was so friendly at the hotel and the CoCo Key Waterpark. Our room was ready and extremely comfortable. The waterpark was fantastic. We even ordered food from Tilted Kilt for lunch and they delivered it to us at the waterpark.... More

Best Westerns are typically nice hotels but this one is the absolute pits. Horrible location from the highway, had to go to busy intersection to get to hotel. It was downhill from there. Pool & hot tub cosed. No game room even tho they advertise one. Wifi wouldn't connect half the time and when it did I had 1 bar... More

I stayed at the hotel for one night during my last business trip to Rockford (Sept 2011). All the better hotels in area (Hampton Inn, Holiday Inn, Fairfield, Radisson) were sold out and I had to settle for this one. I only stayed there for one night and although I had a three night reservation I promptly checked out in... More

The filthiest hotel I have ever been in. Carpet in room was very old and dirty. Do not walk on it barefoot. If you do you will want to take a shower. Thats another problem. The floor of the shower was dirty too. No need to get your key out if you come in a side door. The doors do... More