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BEST WESTERN Clock Tower Resort

3.0 of 5
7801 East State Street, Rockford, IL 61108
Hotel amenities
Ranked #20 of 24 hotels in Rockford
3.0 of 5 stars 21 Reviews
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21 reviews from our community

What travellers say about this hotel
  • Water park(11)
  • Tilted Kilt(4)
  • Great time(3)
  • CoCo Key(3)
  • Indoor pool(3)
Traveller rating
    5
    4
    1
    5
    6
Only show reviews for Family (11) | Couples (1) | Business (3)
Date Rating
TinaH0731
Chicago, Illinois
2 reviews
2 helpful votes
1 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I booked our reservation at the Clock Tower resort using a link that included deals for water park passes to be included. In that link there was a King Loft room that I decided to book. When I confirmed my reservation a few days before our visit I was told that water park passes were NOT included. I explained that... More

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Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
10 February 2012

It is correct that the water park rate plan does not include the King Loft rooms. We do have posted on all websites that only the CoCo Key Water Park rate plan inlcudes CoCo Key passes. However it is easy to see how this can be misunderstood within the Best Western online booking engine and we have been working with... More

timothy h
Ann Arbor, Michigan
Contributor
14 reviews
2 of 5 stars Reviewed 27 January 2012

The service is poor. The restaurant is erratic in the morning. If you are traveling for business this is not the place. You have to leave this property in the morning to get a cup of coffee. The staff seems more interested in gossiping and the lack of ability to help is astounding. More

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Corrie C
Lake in the Hills, Illinois
1 review
1 helpful vote
1 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Stayed here for New Year's Eve and purchased the CoCo Keys Party package. Lets just say my expectations were not set to an unreasonable standard since I was going for a Children's geared party. First, this is the first and only hotel that I ever stayed at that did not have comforters on the beds. Which if this is their... More

Was this review helpful? Yes
Matt Mohr, Guest Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
26 January 2012

Please accept our apologies that your stay was not up to expectations. The safety and comfort of our guests is our number one priority and we are taking this review very seriously. We will use your comments to improve our service and standards. In regards to the allegations that the pizza in the water park caused your family to be... More

KandyKorn143
KandyKorn143
Senior Contributor
25 reviews
31 helpful votes
5 of 5 stars Reviewed 7 January 2012

DO NOT be put off by some of the reviews here. I have just returned from an amazing holiday where I had the pleasure of having my wedding and then staying a night at The Clocktower Resort. The facilities are spotless and the service is incredible. Every guest who stayed there raved about it in the morning. The beds are... More

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rrs7573
Bristol, IL.
2 reviews
31 helpful votes
2 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

over-priced, poor service, old sagging bed & contaminated pools! went there of new year's with my husband, daughter, her 2 kids & boyfriend. was told we would have adjoining rooms when we reserved our rooms. then told they didnt have any, yet the room next to ours was empty. our room smelled musty & old. the service at their in... More

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Christian07
Milwaukee, Wisconsin
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

I stayed 1 night and glad that was it. The rooms at old and have not been updated since the 80's I am guessing. Even the hair dryer is ancient! Rooms have a yellow tint and carpet is well matted and wore down. Beds are soft and saggy. My key failed to work and needed to go back 3 times.... More

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ANNETTE678
Merrillville, Indiana
1 review
5 of 5 stars Reviewed 12 December 2011

I just returned from an overnight stay with my 8 year old grandson and his 10 year old brother. Everyone was so friendly at the hotel and the CoCo Key Waterpark. Our room was ready and extremely comfortable. The waterpark was fantastic. We even ordered food from Tilted Kilt for lunch and they delivered it to us at the waterpark.... More

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zinescene
Albion, MI
Senior Reviewer
6 reviews
6 helpful votes
1 of 5 stars Reviewed 29 November 2011
2
people found this review helpful

Best Westerns are typically nice hotels but this one is the absolute pits. Horrible location from the highway, had to go to busy intersection to get to hotel. It was downhill from there. Pool & hot tub cosed. No game room even tho they advertise one. Wifi wouldn't connect half the time and when it did I had 1 bar... More

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Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
1 December 2011

Thank you for taking time to review our hotel. We apologize that your stay was less than satisfactory. The Clock Tower is located right off the exit, to I-90, the entrance to the Hotel is across the intersection from where the ramp ends so I'm not sure I understand the difficulty that is menition in this review. Our staff is... More

xoodozhnik
Belleville, Canada
Senior Reviewer
8 reviews
6 helpful votes
2 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

I stayed at the hotel for one night during my last business trip to Rockford (Sept 2011). All the better hotels in area (Hampton Inn, Holiday Inn, Fairfield, Radisson) were sold out and I had to settle for this one. I only stayed there for one night and although I had a three night reservation I promptly checked out in... More

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Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
22 September 2011

Thank you for taking the time to review your recent stay at the Best Western Clock Tower Resort and Conference Center. I apologize for the confusion with the breakfast voucher, we are looking into this issue to take corrective measures. We are sorry we didn’t meet your expectations on this visit, but I would like you to know the Clock... More

kef1001
Jefferson City, Missouri
1 review
1 helpful vote
1 of 5 stars Reviewed 17 September 2011
1
person found this review helpful

The filthiest hotel I have ever been in. Carpet in room was very old and dirty. Do not walk on it barefoot. If you do you will want to take a shower. Thats another problem. The floor of the shower was dirty too. No need to get your key out if you come in a side door. The doors do... More

Was this review helpful? Yes
Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
30 September 2011

Thank you for taking time to review your experience with us. We take the safety of our guests very seriously and are looking into the security issue mentioned to identify and correct the malfunctioning door. The Best Western Clock Tower Resort and Conference Center is under new ownership and management and we are working every day to improve the experience... More

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BEST WESTERN Clock Tower Resort Also Known As

  • Best Western Clock Hotel
  • Rockford Clock Tower Hotel
  • Best Western Rockford
Address: 7801 East State Street, Rockford, IL 61108

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BEST WESTERN Clock Tower Resort
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