We arrived to the hotel about mid-afternoon and the temperature was 105. My wife and kids have very bad asthma so it was quite a tough day to begin with. We entered the lobby and were hit with the smell of cigarette smoke. The only floor with rooms that allow smoking is the fourth floor. We thought it would get...
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Hotel was run down, our room price we were quoted was raised higher when we got there. They gave us a room directly across from the pool, whole hotel smelled like smoke. Bathroom was so small it could barely clear the toilet to open; the sink was in the room area. Beds were uncomfortable and the pool was gross. The...
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We made reservations ONLINE for a 3 night stay at this hotel at a rate of $77.96/night. But when we drove 10 hours to the hotel, we were told that the rate was $80 + tax per night. Being on the road, we had no access to a printer to run a copy of the confirmation which showed the $77.96/night...
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I am truely sorry for the trouble and inconvenience the rate error has caused you. I will look into why this happened to assure that no situation with this type of rate error occurs again. If you would like to contact Rockford Baymont Inn and Suites I will personally do whatever it takes to make this right and show you...
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We stay here every year when we go to Rockford for the BMX National. They are always great and we have never had a problem. The only location issue is the distance from the track. Not that its a bad thing because its easy to get to. We will see you next year!
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This Motel is quite well located at I-90. The Motel itself is average all over. Rooms are OK, Pool could be better, small breakfast area.
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We needed a late check in and that was no problem, we arrived and were checked in right away, The room was very big and nicely decorated. We had a nonsmoking room and it was very clean. Plenty of linens, towels, etc. The microwave and frige. were nice too. The breakfast was extra nice, everything from biscuits and gravy to...
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Smelled like smoke through out the hotel. Our room was nice and smoke free. Quiet. Wanted to check out the pool at 8 am but it was being cleaned. Breakfast was typical continental. Rooms were reasonably priced. Quick service at front desk late at night. Free wi-fi, pillows were fluffy.
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I don't recommend this hotel at all. I stayed here for three days of business travel and have never felt less welcome from the minute I checked in. The front desk clerk couldn't crack even a half a smile. She mumbled my room number at me. Ok, I can live with that, but then a couple days later I went...
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I apologize for the way my desk clerk treated you. We are going through a transition right now, with new desk staff. I know that does not excuse the way you were made to feel and I have spoken with my entire staff regarding this issue. As for the back door, I currently have my maintenance staff fixing it, I...
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We enjoyed our stay while on a road trip. Clean and quiet. with easy access to the interstate.
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Thank you for the review. Glad to hear that you had a nice quiet stay while traveling. We hope you think of Baymont Inn and Suites for the rest of your stays while traveling.
Michele Watson
General Manager
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Our room was clean and spacious. The front desk staff was extremely helpful. Some noise from a hockey or wrestling team in the hallways but it was taken care of by the staff right away.
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Thank you for the great review. Glad to hear that my staff handled the noise efficiently during a busy sporting event weekend. Hope to have you back.
Michele Watson
General Manager
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